PTG Privacy Policy

The Piano Technicians Guild, Inc. (or “PTG”) has created this privacy statement (“Policy”) in order to demonstrate our firm commitment to the privacy and the confidentiality of our members.  We endeavor to comply with all federal and state laws pertaining to privacy.  The following discloses the information gathering and dissemination practice of PTG.

Information Collection and Storage
Collection of Personal Information
When you join PTG, request membership information or make a financial transaction (PTG Store, event registration, etc.), we ask you to provide information that personally identifies you and allows us to process your membership or to contact you.  This information includes your name, work and home mailing address, employer, phone numbers, e-mail addresses, web site addresses, your credit card information if submitted for payment purposes, and other information to assist us in keeping you informed of PTG activities and your rights and privileges as a member.

Storage of Personal Information
The information is retained in the active database maintained at the PTG Home Office and in individual hard copy member files maintained at the Home Office. 

Credit card information obtained for purposes of paying dues, purchasing PTG Store items or registering for PTG events and classes is not stored with the membership record or available to other PTG members.  PTG staff retains this information separately for internal processing only.

Names and contact information for RPTs is available in the public area of the PTG web site for referral purposes.  RPTs may choose not to be listed or limit the contact information listed.  All PTG members are also listed in a searchable directory on the PTG web site accessible only by members via personal login information.

Information Use
PTG Staff
PTG’s Home Office staff uses this information to maintain your membership and to provide you with standard PTG communications and privileges.

Local Chapter
PTG encourages professional networking and sharing of information and experience between members.  The local PTG chapter has a critical role in facilitating this type of member interaction. In support of this, we share local member contact information with chapter officers.  In addition, we also forward contact information for those inquiring about PTG membership or services to local chapter officers.

Educational Activities
As an association committed to providing members with opportunities for professional development, we seek every opportunity to make our members aware of training, tools and services that might benefit them and their businesses.  This may be done through mailings or email messages. 

Member Benefits
As a special service to our members, we continually attempt to improve the benefits provided to our members.  To provide these benefits, it is sometimes necessary to share our member information with selected vendors for the provision of such services.  However, this information is provided under agreements that prohibit them from using the information for any other purpose and under which your privacy must be protected.  E-mail addresses are never sold to outside vendors. 

Third-Party Goods and Services
We also provide an additional service, permitting vendors of related goods and services to make you aware of their offerings.  We sell to vendors a one-time use of mailing addresses of PTG members and they are contractually bound to us to use that mailing list only once.  You can choose not to be included and your information will not be sold in this manner and you will not receive these mailings.  E-mail addresses are never sold to outside vendors. 

Please contact the PTG Home Office if you do not wish to be included in third-party mailings.  This will not affect mailings and communications sent to you by PTG, including the Piano Technicians Journal, notices about conventions, regional seminars and other PTG events and information about member benefits.

Web Site Access
Your assigned member number and password gives you access to PTG’s restricted membership services on-line. 

You can renew annual dues, receive member discounts on PTG Store merchandise and register for events online through a secured SSL link.  No personal or credit card information submitted for this purpose is stored upon the web server.

We provide members with an opportunity to ensure their personal information is correct and current.  Members may review and submit updated information in the Administration Area of the secure Member Area.

PTG hosts a number of news groups and forums.  Most are available to the general public.  Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Changes to this Policy
PTG may amend this Policy from time to time.  If we make substantial changes to the way we use your Personal Information, we will notify all PTG members through email, Journal notice and by posting it on the PTG web site.

If you have any questions about this privacy statement or have a concern that these privacy provisions are being violated, please contact the PTG Executive Director at   

Please note that Piano Technicians Guild is not responsible for the content or privacy practices of any other website to which Piano Technicians Guild may link.

Questions regarding this privacy policy should be submitted to:

Barbara Cassaday, Executive Director,

Piano Technicians Guild, Inc
4444 Forest Avenue
Kansas City, KS 66106-3750
Phone: 913-432-9975
Fax: 913-432-9986 •

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