FAQ for PTG Members 

General FAQ About PTG

1. How can I advertise my PTG membership?  All members are encouraged to advertise their affiliation with the Piano Technicians Guild. It is important to remember that you must state your category when advertising membership (i.e. Registered Piano Technician, or Associate Member, Piano Technicians Guild). RPTs also have several logos available for use in advertising. Logos and graphics can be downloaded through the Business & Marketing page, where you will also find the graphics standard manual which has detailed information on the proper usage of each logo.

2. Where can I find image files of the RPT logo and emblem?  Logos and graphics can be downloaded through the Business & Marketing page,

3. Why do I need my member i.d. and password? Each PTG member has an assigned member i.d. and password that is used to verify membership for PTG Store discounts, access to the Member Area and my.ptg.org - our new social networking site. 

4. Where do I find my member ID and password?  Check your yearly dues invoice for your member ID and password. Or, request your login information online. Your login (username) and password will be sent via email.  You may also call the Home Office at (913) 432-9975 during normal business hours and a staff member will be happy to provide you with your login information.

5. Why don’t I get my member discount when I order online from the PTG Store?  You will need to be logged in as a PTG member to be eligible for discounted pricing. If you are a new member, call the PTG Home Office at (913) 432-9974 to find out your member ID and password.

6.What kind of insurance programs and other benefits does PTG have for members?  PTG offers a wide variety of programs especially designed for piano technicians. For a full list of benefits, click on Benefits.

7. How do I get “involved” in PTG now that I’ve joined?  PTG is only as good as our members. As a volunteer organization we count on your involvement in order to keep our association viable.  Volunteering your time and special talents on a local, regional or national level is the surest way to get the most from your membership. As an Associate you may be eligible to hold some elected chapter offices. We have needs for writers, artists, business and finance specialist, graphic designers, piano movers, instructors or any number of other skilled and non-skilled people at all levels.  Your unique talents can certainly be put to work on a committee. Contact the PTG Vice President at vp@ptg.org if you’d like to volunteer for a committee.

8. What happens at a typical chapter meeting? Each chapter develops its own collective personality from the membership. Therefore, a "typical" chapter meeting varies widely depending on the technicians involved. A technical presentation usually accompanies any chapter business that needs to be discussed. Technical presentations can range from basic tuning principles and techniques to installing a new soundboard. This depends on the expertise and resources of the members of that particular chapter. Chapters are encouraged to bring in technical instructors from outside the chapter when reasonable to do so.

9. When, where and what time are the meetings held? Times and places for chapter meetings are set by the individual chapter and are intended to best serve the interests and preferences of the chapter members. Contact a chapter officer or visit the chapter pages for more information on your local chapter.

10. Can an Associate Member hold a chapter office? Chapters may, but are not required, to grant their Associate Members the privileges of serving in chapter office or on committees. Associate Members may hold any chapter office excluding those of president or vice president.  They may serve on or chair chapter committees, with the exception of examination or nominating committees. (For more information refer to your chapter bylaws and PTG Bylaws, Article VIII Section E4.)

11. Why doesn’t my name show up in the PTG web site “Find A Technician” search?  Only Registered Piano Technicians (RPTs) are listed in the online public search area. While we value all of our members, we take pride in our certification and in promoting those technicians who have proven themselves through the exam process. The RPT designation is the only way we have of evaluating the service skills of our members and therefore they are the only classification we recommend to the public.

12. What are the benefits of becoming an RPT?  The PTG has spent a lot of time and effort in promoting the Registered Piano Technician to the public. We have done that through advertising, using online search tools and creating business resources especially designed for the RPT. The online referral service alone can pay your dues with one new client. 

13. When can an Associate Member take the exams?  Candidates may apply for the RPT exams at any time, but they must pass the written exam prior to attempting either the technical or the tuning exam. 

14. Where can I find study materials for the RPT exams?  There are links downloadable materials on the Certification page in the Member Area. You can also purchase the Tuning and Technical Exam Source Books from the PTG Store. Check with your local chapter to see if they have materials available for loan to Associates.

15. What is the cost of the exams?  Currently, the written exam fee is free; the tuning and technical exams are $180 each.  Should any part of the exam need to be retaken the fees are prorated accordingly. (See PTG Bylaws and Regulations for more information.)

16. How do I find someone to give me an RPT exam?  Any RPT can administer the written exam and there is no cost.  Ask your chapter president for help in finding a local RPT to give you the exam. Only certified examiners can administer the technical and tuning exams. Check with your local chapter to see if exams are offered, check regional conference or annual convention schedules to see if exam opportunities are included, or check the Certification page in the Member Area to find lists of exam sites and examiners.

17. How do I sign up for a PTG email discussion group?  Visit our Communities area to learn more about getting connected with other technicians.

18. How do I transfer to a different PTG chapter?  If you move your membership can be transferred to another chapter.  Simply notify the Home Office at 913-432-9975 or ptg@ptg.org of your new address and the process will begin. The Chapter president of both your old and new chapters will be notified as well as your Regional Vice President. As long as you are a member of good standing the transfer will be seamless. You also have the option of maintaining dual membership should you choose to do so.

19. What resources do you have for visually impaired technicians?  PTG has a Visually Impaired Committee who assist the Home Office in preparing documents and providing education for our visually impaired members. We attempt to make everything we offer available in formats that can be read by electronic readers. The Piano Technicians Journal is available in audio on either tape or mp3 formats. It is also available in PDF format which the computer can read aloud. You need your member number and password to log in. If you can’t find what you need, please contact us.

20. Can PTG provide me with a letter verifying membership status that I can use for contract bids or other personal business needs?  Yes, PTG can send a letter that verifies your membership status, member category and/or join date.  Contact the PTG Home Office  at 913-432-9975 or ptg@ptg.org and tell them that you need a letter verifying your “Good Standing” in the Guild and be sure to tell us what information you need it to contain.

21. What do I do if I have a complaint about a member’s advertising or to report a non-member advertising as a member?  PTG members should refer to the Graphic Standards Manual where guidelines for advertising are explained. As PTG continues to promote the RPT, there will be increased abuse of our trademarks and logos therefore non-member advertising violations are to be expected.  Should the need arise to register a complaint the first step is to notify your Regional Vice President. 

22. What do I do if I have a complaint about a member’s business practices?  Members are expected to follow the Code of Ethics and Code of Professional Conduct. They are what make the PTG a respected leader in the industry. On the rare occasion that a member acts in an unprofessional manner, PTG does have a disciplinary process in place. (See the Disciplinary Code in the PTG Bylaws for more information.)

 

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