My first bit of bad news

[Alan R. Barnard]

Cracks, per se, are not a major catastrophe unless, as your message suggests, the board has pulled away from and buzzing against ribs. Repairs are not always major surgery. Do you know what is needed here? It may be affordable for the lady or you can give her a break ...

Alan Barnard
Salem, MO
Joshua 24:15






Original message
From: "Michelle Smith" 
To: "Pianotech List" 
Received: 08/15/2006 2:58:30 PM
Subject: My first bit of bad news


Hi all.  I’ll vent on you because my husband just doesn’t “get it”.  Today was my first experience with telling a customer that her very pretty 100 year old Ludwig upright has major cracks in the soundboard and needs serious help.  (It’s buzzing in the F4 area).  She spent too much money on the piano, can’t afford an overhaul, and just stared at me like I’m supposed to perform miracles.  
 
Any sympathy or miracle suggestions are welcomed.
 
Michelle Smith
Smith Piano Service
Bastrop, Texas
(512) 466-0238
michelle at cdaustin.com
 
 
 
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