piano rip off

[Jonathan Finger]

Leslie said:
Marvin Zindler, the local screamer for the "little guy" says, "IT's hell
being poor".  These people had no knowledge to make an informed decision,
and trusted when they shouldn't have.   In a way they're almost like
children, and it cost them dearly.

We have a local guy like that here - Tom Martino.   I don't think these 
people are like children, and I'm not sure it's healthy to see them this 
way.  Perhaps this view is what keeps them where they are - the view 
that they are somehow different and in need of everyone's help.
It's almost like we're talking about them like they're incapable of 
making the right decision.  I don't think that's the case at all.
I don't see them as "poor people".  I see them as people, who made a bad 
decision.  Let's remedy that by providing a solution for the immediate 
problem (fix piano to the best of your ability and/or resources, or 
convince the store to refund money), and then provide them with the 
information they need to avoid making the same mistake in the future.
I agree that the 10 year old boy who wants to play the piano should be 
the focus here. 
Like I said earlier, I'm not insensitive to their needs, or their 
plight.  I'm just not of the opinion that it's 100% the store's fault.

Jonathan Finger RPT