Class Scheduler

©2018 • Piano Technicians Guild

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©2018 • Piano Technicians Guild

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©2018 • Piano Technicians Guild

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©2018 • Piano Technicians Guild

Hearing Aids and Clients

Basic

Wednesday 1:30 - 3:00 p.m.

Room: Independence A



Hearing Aids and Clients

Joe Garrett joegarrett@earthlink.net

Join this open forum discussion on communicating with customers who wear hearing aids. We'll also have a discussion on hearing aids in general. Joe comes at it from lifelong personal experience.


Instructor Bio:

Joe Garrett RPT has been in the business in the Pacific Northwest for 44 years. His training was with the Fandrich's and Jerry Heermans. Joe is also the author of the G Piano Works Repair Labor Guide and is on the Board of the Randy Potter School of Piano Technology. His entire career consists of high level rebuilding and tuning.

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©2018 • Piano Technicians Guild

All About Wood Working Hand Tools

Everyone

Friday 10:30 a.m. - Noon

Room: Conestoga 1 and 2



All About Wood Working Hand Tools

Ben Rocke ben@ctpianoco.com

Hand tool methods remain essential, even in a modern shop. Learn how to sharpen, adjust, and use the bench plane, spokes have, chisel, rip saw, and card scraper. This class is focused on the tools, but applications to the piano shop and field service will be mentioned.


Instructor Bio:

Ben is passionate about beautiful, inspiring piano tone and responsive, expressive touch. In business since 2011, he specializes as a full service field technician and maintains a small shop for keyboard and action rebuilding. Ben is a highest honors graduate of the Randy Potter School and has been certified through training programs offered by WNG, QRS, and Dampp-Chaser.

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©2018 • Piano Technicians Guild

Grand Rebuilding Teardown

Everyone

Wednesday 1:30 - 3:00 p.m.

Room: Commonwealth 2



Grand Rebuilding Teardown

Debbie Cyr debbiecyr@me.com

This class is a step by step procedure for disassembling the piano before starting the rebuilding process. We will discuss a variety of ways to organize measurements, materials, and thoughts in the teardown process.


Instructor Bio:

Debbie Cyr RPT, learned tuning in 1990 as an apprentice, and in 1992 attended the rebuilding program at the North Bennet Street School in Boston. She has worked as a rebuilder, has been an instructor at the North Bennet Street School since 1995, and has an extensive private tuning clientele. Debbie is also the piano technician at Brandeis University, as well as a past president and active member of the Boston Chapter Piano Technician Guild. She teaches and does tuning and technical exams at seminars and conventions on the local, regional and national levels. (debbiecyr@me.com)

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©2018 • Piano Technicians Guild

It's Your Caul - The Spurlock Method

Intermediate

Wednesday 1:30 - 3:00 p.m.

Room: Conestoga 1 and 2



It's Your Caul - The Spurlock Method

Jacob Erwin info@Erwinspiano.com

We'll make keybushing replacement fun, fast and accurate using the Spurlock Two Caul Method. The class includes a step-by-step slide/video presentation and a hands-on portion.


Instructor Bio:

Jacob Erwin, full time piano technician for 10 years. A third generation piano tech who duties include hammer replacement, keybushing caul manufacturing, action work, web design, and more. Jack of all trades with problem solving skills.

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©2018 • Piano Technicians Guild

Required Reading for Piano Technicians

Everyone

Wednesday 1:30 - 3:00 p.m.

Room: Independence B



Required Reading for Piano Technicians

Greg Cheng gchengrpt@gmail.com

Hands-on learning, coupled with personal experience, is great but what if you could enhance your hands-on knowledge with theoretical and practical knowledge that is readily available to us? We'll go through the required text every technician should have, discuss the pitfalls of only book knowledge, and finally lay out a step-by-step guide for beginners, intermediate, and advanced techs.


Instructor Bio:

Greg is Service Manager and Technical Specialist for Jacobs Music Company, Philadelphia's only Steinway & Sons, Yamaha, and Pearl River piano dealer. Along with servicing in home customers, concert venues, universities, and managing a service department of over 16 technicians Greg also specializes in modern player piano repair, action rebuilding, touch weight analysis, polyester/lacquer furniture repair and business finances. Greg has served as the Technical Program Director of the South Eastern Pennsylvania PTG Chapter. Greg is currently the Institute Director for Mid-Atlantic Regional Conference and the WEST-PAC.

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©2018 • Piano Technicians Guild

The Full-Service Approach to Piano Maintenance

Everyone

Wednesday 1:30 - 3:00 p.m.

Room: Heritage D



The Full-Service Approach to Piano Maintenance

Steve Brady steve@stevebradypiano.com

Take your daily work to a new level with this full-service approach, by "servicing" instead of "tuning" the pianos in your clientele. Increase your income and customer satisfaction while making your job more interesting and rewarding.


Instructor Bio:

Steve Brady served as editor of the Piano Technicians Journal for six years (1995 to 2001). In 1996 he received the Piano Technicians Guild's Member of Note award, and in 1999 PTG published his book, A Piano Technician's Guide to Field Repairs. His latest book, Under the Lid: The Art and Craft of the Concert Piano Technician, was published in 2008. In July of 2012 he was inducted into the PTG Hall of Fame, and in 2016 he received PTG's highest honor, the Golden Hammer.

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©2018 • Piano Technicians Guild

Pass the PTG Tuning Exam the First Time

Everyone

Wednesday 1:30 - 3:00 p.m.

Room: Heritage E



Pass the PTG Tuning Exam the First Time

Randi Potter, RPT, ARPT randy@pianotuning.com

In talking with examiners and examinees, you hear that many (some say most) who fail the aural portion of the Tuning Exam actually passed the Temperament Octave (13 notes), but failed the 11 remaining notes in the Mid-Range. Learn why this happens, and how to tune smooth octaves not just in the center but also extending your good temperament into the treble and bass (whether or not you are using an ETD, or tuning strictly aurally).


Instructor Bio:

Randi has been tuning for over 40 years, and teaching for almost that long. She has trained with major factories (and also minor ones) in the US, Europe and Asia, and serves clients in homes, schools, churches and on the concert stage. Her specialty is high level tuning and regulating.

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©2018 • Piano Technicians Guild

Tuning Mechanics, Tuning Hammers and Their Techniques

Intermediate/Advanced

Wednesday 1:30 - 3:00 p.m.

Room: Heritage B



Tuning Mechanics, Tuning Hammers and Their Techniques

Baoli Liu baoli_liu@hotmail.com

The first part of this class is a report of tuning mechanics research conducted by three piano technicians with mechanical backgrounds. The research introduces a few conclusions regarding tuning mechanics. The second part of this class is a demonstration of a variety of tuning hammers and hammer techniques related to the application of these conclusions.


Instructor Bio:

Baoli liu,RPT, was an associate professor of Piano Technology in China before immigrating to the United States in 2000. He is currently working for the University of Wisconsin-Madison as the distinguished Instrumentation Innovator-Instruction. Prior to that, he worked at the University of Cincinnati and the Interlochen Center for the Arts as visiting scholar and piano technician.

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©2018 • Piano Technicians Guild

The Business of Concert Work

Everyone

Thursday 1:30 - 3:00 p.m.

Room: Heritage B



The Business of Concert Work

Kathy Smith kathy.smith440@icloud.com

This class is for anyone who ever services a performance piano, whether in a church, recital hall, teaching studio or large venue. The class is half business and half tips-and-tricks. Other great classes cover full concert setup, but this one concentrates on additional details not commonly discussed (such as billing styles, repairs, maintenance plans) gleaned from 35 years of experience. Many photos and examples, tools and ideas, especially solutions for common and unusual problems.


Instructor Bio:

Kathy Smith has been a full-time piano technician for 36 years, with a varied business in the LA area. She has had experience working in universities, concert venues, piano dealerships, and with private clientele. She has been active in PTG, teaching at local and national events, and giving tuning and tech exams for 25 years with the Southern California Area Exam Board. She and husband David Vanderlip have a small rebuilding shop in Anaheim.

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©2018 • Piano Technicians Guild

Harmony, Health and Music

Everyone

Thursday 1:30 - 3:00 p.m.

Room: Independence B



Harmony, Health and Music

Daniel Sponenburg dsponenburg@yahoo.com

Modern medicine uses laws of harmony to image, diagnose and treat illness. Music and sound has long been used in healing and renewal in many cultures. This new class explores ancient beliefs, current science, and technology that uses vibration and music. We'll also compare A-440 and A-432 tuning.


Instructor Bio:

Daniel M. Sponenburg is an RPT with over 50 years of piano tuning experience. He maintains a private tuning piano tuning and rebuilding practice with over 2000 clients. He is the Concert Technician at an All Steinway School, Kutztown State University. Daniel sings as a cantor in an Orthodox Catholic Church and is a pianist for charitable events and civics clubs.

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©2018 • Piano Technicians Guild

How to Organize a Chapter Seminar

Everyone

Thursday 1:30 - 3:00 p.m.

Room: Conestoga 1 and 2



How to Organize a Chapter Seminar

Ricki Klos mzricochet@yahoo.com

Learn more about the logistics of putting on a one-day or weekend chapter seminar. We will cover booking travel and hotel, communications with members, estimating food, utilizing volunteers, tool lists, registration, budgeting and more -- all with the aid of PTG website tools. Lots of handouts, samples and templates. Come learn how to create an event!


Instructor Bio:

Ricki Klos has been a technician for 35+ years and is very involved in the Guild. She has served on numerous national committees, all chapter leader positions, and thrives with putting on PTG events. She is always striving to learn more about her profession, connect with her colleagues, and takes a particular interest in womens studies.

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©2018 • Piano Technicians Guild

Respectfully Refining the Steinway Piano

Everyone

Thursday 1:30 - 3:00 p.m.

Room: Heritage A



Respectfully Refining the Steinway Piano

Jude Reveley info@absolute-piano.com

What makes the Steinway piano and its servicing different from other pianos? As a custom-crafted instrument, each Steinway piano has unique characteristics, and its maintenance and restoration therefore require specific skills to realize its full potential. This class will explore these unique features, procedures and specialty tools that go beyond routine piano service, and whether modifications to the original design can be taken too far. Or not?


Instructor Bio:

Jude Reveley began his apprenticeship as a piano technician in 1992 while completing his B.A in Music at the Berklee College of Music in Boston, Massachusetts. His fascination with the piano and its inner workings led to the founding of Absolute Piano Restoration, Inc. where his Design Driven╗ approach to restoration was developed and continues to evolve. This involves the manufacture and design of new soundboard panels and assemblies, new keyboards and actions, as well as products, tools and workshops for the trade. Jude has taught numerous classes for the PTG and other piano related organizations at the local, regional and national level and continues to refine his understanding of the piano through the many associations he has formed within the industry. Jude was awarded The Crowl-Travis Member of Note Award at the Annual Piano Technician's Guild Convention in 2016.

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©2018 • Piano Technicians Guild

Piano Tuning Theory

Intermediate

Thursday 1:30 - 3:00 p.m.

Room: Heritage D



Piano Tuning Theory

Eathan Janney eathankeyboards@gmail.com

Gain confidence with theoretical knowledge. More deeply understand what inharmonicity curves are, how they interact across the range of the piano, what 6:3, 4:2 octaves or coincident partials look like represented graphically. Quickly calculate fundamental frequencies of adjacent notes and convert between Hertz and Cents in different ranges of the piano.


Instructor Bio:

Eathan Janney PhD, RPT has worked with pianos for over 18 years, founding Floating Piano Factory of NYC in 2009 featuring a unique new type of apprenticeship program. Passionate about technology and education, he launched the Piano Technicians Masterclasses in 2017, the first live, interactive online educational platform for piano technicians.

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©2018 • Piano Technicians Guild

Tuning Hammer Techniques and the Human Ear

Intermediate/Advanced

Thursday 1:30 - 3:00 p.m.

Room: Heritage E



Tuning Hammer Techniques and the Human Ear

Eric Schandall eschandall@gmail.com

We begin with some interesting facts about the human ear and its capacities, the difference between hearing and listening, and some thoughts on what we can do to enhance both. This will be followed by techniques that can help in achieving better tuning stability, one of the most important aspects of our work, whether tuning aurally or with an ETD.


Instructor Bio:

Eric Schandall RPT, graduated from the North Benet Street School in 1967. He worked for over 25 years as a University Technician and also was the Administrator/Instructor of Technical Training and Education at Steinway & Sons in New York City for seven years. He now lives with his wife and family in Oslo, Norway

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©2018 • Piano Technicians Guild

Casting the Plate

Everyone

Friday 1:30 - 3:00 p.m.

Room: Heritage D



Casting the Plate

Shawn Hoar shawnspiano@comcast.net

See how the plate functions in different variations of piano making. Topics will include structural and tonal considerations, full fit (Steinway style) pinblock / plate to case system, and the floating block with tuning pin plate bushing system. Shawn will also cover fitting the plate to the rim with an overview of acoustical dowel system, rim liners, and adjustable plate bolts.


Instructor Bio:

Shawn has been in the piano industry for 40 years, and has been teaching at the PTG for over 20 years. He is nationally known for his unique technology and passion for pianos. He is a soundboard maker and master woodworker.

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©2018 • Piano Technicians Guild

PianoDisc - The Future is Here!

Everyone

Friday 1:30 - 3:00 p.m.

Room: Heritage E



PianoDisc - The Future is Here!

David Huegel & Mark Burgett markb@pianodisc.com

Hear the most up-to-date information on app and hardware development for PianoDisc iQ Player and ProRecord QuietTime systems. Also included will be music download, recording and MIDI file demonstrations.


Instructor Bio:

Dave Huegel joined PianoDisc in 2006 and is the Regional Sales Manager for the eastern US and Canada. Since the introduction of the iQ system in 2007, Dave has been involved with technical and sales training for dealers as well as manufacturers, including Steinway, Kawai, Samick and Mason & Hamlin. Several instructional/educational videos can be seen on his YouTube channel: DRH2991

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©2018 • Piano Technicians Guild

How Piano Dampers Work

Intermediate

Friday 1:30 - 3:00 p.m.

Room: Commonwealth 2



How Piano Dampers Work

Del Fandrich ddfandrich@gmail.com

A theoretical and technical analysis of how piano dampers work, both grand and vertical. We will work towards understanding damper design so that when we have damper problems, we have a better approach to resolving them, taking the guesswork out of damper issues. This is not a damper regulation class.


Instructor Bio:

In a career spanning more than five decades, Fandrich has worked as a tuner, technician, rebuilder, researcher, designer, builder, and, now, as a design and manufacturing consultant. He has published numerous Journal articles, presented numerous PTG conference and convention classes and seminars. He has presented seminars in Australia, Europe, and Asia.

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©2018 • Piano Technicians Guild

Buzzing About Buzzes

Everyone

Friday 1:30 - 3:00 p.m.

Room: Heritage B



Buzzing About Buzzes

David Reed dreed@kawaius.com

One of the most frustrating parts of our job is finding and eliminating buzzing noises. In this class we will not only cover possible sources of buzzes, but more importantly guidance on how to track them down and locate the noise - which can be the hardest part - and then how to eliminate the noise.


Instructor Bio:

David Reed began working on pianos in 1980 in Fort Worth, Texas and became a RPT in 1989. He eventually became the National Service Manager for Yamaha from 2005 to 2010 and taught classes at national and regional conventions. After serving briefly as the National Service Manager for Pearl River, David joined Kawai in 2011 as its National Service Manager.

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©2018 • Piano Technicians Guild

First Do No Harm

Everyone

Friday 1:30 - 3:00 p.m.

Room: Commonwealth 1



First Do No Harm

Steve Brady & Carl Lieberman steve@stevebradypiano.com, carlpianotech@yahoo.com

A look at the ways in which piano technicians tend to damage the pianos they work on, and how they sometimes hurt their own bodies. Includes suggestions for reversing or preventing the damage.


Instructor Bio:

Steve Brady served as editor of the Piano Technicians Journal for six years (1995 to 2001). In 1996 he received the Piano Technicians Guild's Member of Note award, and in 1999 PTG published his book, A Piano Technician's Guide to Field Repairs. His latest book, Under the Lid: The Art and Craft of the Concert Piano Technician, was published in 2008. In July of 2012 he was inducted into the PTG Hall of Fame, and in 2016 he received PTG's highest honor, the Golden Hammer.

Carl Lieberman, RPT has been a piano technician for over forty years. He has worked as a member of the development team and as an instructor for Reyburn CyberTuner since version 1.0 twenty years ago. Carl is the staff piano technician at the Village Recording Studio and has tuned for hundreds of albums and soundtracks.

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©2018 • Piano Technicians Guild

Lacquer Finish Repair

Everyone

Friday 1:30 - 3:00 p.m.

Room: Hickory A & B



Lacquer Finish Repair

Ruth Zeiner ruth@alliedpiano.com

See a demonstration of the touch-up of traditional finishes. Discover how to make repairs and de-gunk the finish. Burn-ins, color matching, pigments vs. dyes and other subjects will be covered. Bring your questions.


Instructor Bio:

Ruth Zeiner spent 18 years as a piano technician prior to delving into finish repairs and restoration when, in 1995, Allied Piano was asked to take on the Konig polyester and lacquer repair products line. She is experienced in customer relations as well as the practical aspects of piano cabinet maintenance.

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©2018 • Piano Technicians Guild

Hearing Aids and Clients

Everyone

Friday 1:30 - 3:00 p.m.

Room: Independence A



Hearing Aids and Clients

Joe Garrett joegarrett@earthlink.net

Join this open forum discussion on communicating with customers who wear hearing aids. We'll also have a discussion on hearing aids in general. Joe comes at it from lifelong personal experience.


Instructor Bio:

Joe Garrett RPT has been in the business in the Pacific Northwest for 44 years. His training was with the Fandrich's and Jerry Heermans. Joe is also the author of the G Piano Works Repair Labor Guide and is on the Board of the Randy Potter

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©2018 • Piano Technicians Guild

Reinventing the Tuning Hammer

Everyone

Friday 1:30 - 3:00 p.m.

Room: Heritage A



Reinventing the Tuning Hammer

Dan Levitan danlevitan@mindspring.com

Learn more about the physics and engineering behind the C-shaped tuning lever, a radically different approach to turning tuning pins that - since its introduction 5 years ago - has become the hammer of choice of an increasing number of technicians. See why they find it to be more effective and more ergonomic than traditional L- and T-shaped levers.


Instructor Bio:

School of Piano Technology. His entire career consists of high level rebuilding and tuning.

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©2018 • Piano Technicians Guild

Foundations of Functions with Steinway Pianos

Everyone

Saturday 1:30 - 3:00 p.m.

Room: Hickory A & B



Foundations of Functions with Steinway Pianos

Ben Gac bgac@steinway.com

In this class we will explore the factory perspective and reasoning behind the order of operations in the assembly, regulation, tuning, and voicing of a modern Steinway piano. We'll discuss the challenges, as well as the importance, of gauging and executing these standards objectively with precision.


Instructor Bio:

Ben Gac is the Touch & Tone Technical Trainer at the Steinway & Sons factory in New York. His work there involves increasing worker craftsmanship levels and piano quality through training, procedure improvements, process auditing and accountability, quality inspections, and fixture and tool creation.

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©2018 • Piano Technicians Guild

Voicing Through the Ages

Everyone

Saturday 1:30 - 3:00 p.m.

Room: Commonwealth 1



Voicing Through the Ages

Lonnie Young lonnie.young@usm.edu

How many different things can one do to a piano hammer? Are techniques used in past pertinent today? What were industry leaders 100 years ago saying about piano tone? This class covers an overview of voicing techniques. Featured topics include the teachings of Steinway's Fred Drasche from the late eighties, factory experience, and current trends. Free homemade tools.


Instructor Bio:

Lonnie Young RPT is Piano Technician for the University of Southern Mississippi School of Music for 22 Years, Previously Piano Service Manager for the Wurlitzer Company. Also experienced dealer service, and private piano service business.

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©2018 • Piano Technicians Guild

Lifting Stuff

Everyone

Saturday 1:30 - 3:00 p.m.

Room: Heritage B



Lifting Stuff

Kathy Smith kathy.smith440@icloud.com

Piano technicians need to lift stuff pretty often. It impresses clients when you can work independently, not needing help lifting actions, corners of pianos for caster and leg repair, and so on. There are many ways to use mechanical advantage, or at least safe body mechanics, to get the tasks accomplished without damage to piano, home, client, or body. Even your own tool cases can cause repetitive injury. Some common needs and situations are presented, with many photos, demonstrations and ideas, and class participation for those who desire it.


Instructor Bio:

Kathy Smith has been a full-time piano technician for 36 years, with a varied business in the LA area. She has had experience working in universities, concert venues, piano dealerships, and with private clientele. She has been active in PTG, teaching at local and national events, and giving tuning and tech exams for 25 years with the Southern California Area Exam Board. She and husband David Vanderlip have a small rebuilding shop in Anaheim.

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©2018 • Piano Technicians Guild

How Piano Dampers Work

Intermediate

Saturday 1:30 - 3:00 p.m.

Room: Commonwealth 2



How Piano Dampers Work

Del Fandrich ddfandrich@gmail.com

A theoretical and technical analysis of how piano dampers work, both grand and vertical. We will work towards understanding damper design so that when we have damper problems, we have a better approach to resolving them, taking the guesswork out of damper issues. This is not a damper regulation class.


Instructor Bio:

In a career spanning more than five decades, Fandrich has worked as a tuner, technician, rebuilder, researcher, designer, builder, and, now, as a design and manufacturing consultant. He has published numerous Journal articles, presented numerous PTG conference and convention classes and seminars. He has presented seminars in Australia, Europe, and Asia.

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©2018 • Piano Technicians Guild

Replacing the Upright Pinblock

Basic

Saturday 1:30 - 3:00 p.m.

Room: Independence A



Replacing the Upright Pinblock

Christian Bolduc info@pianosbolduc.com

In a time where people are downsizing, upright pianos are in greater demand. See how replacing a pinblock can give new life and value to an old upright piano. In this fast-paced class, you will learn how to take necessary references before removing the sides of the piano, protocol to removing the pinblock using the Bolduc's upright pinblock extractor and fitting the new block to the piano frame, as well as drilling it, gluing and dowelling in the case. You'll come away with many tips and tricks to simplify your work.


Instructor Bio:

Christian Bolduc is a technician/bellyman specializing in soundboards and pinblocks. Following his studies at Ecole du Meuble de Victoriaville to become a fine cabinet and furniture maker, he spent a full year at the Schimmel factory in Braunschweig, Germany studying piano structure and design. His combined understanding of wood and design has made him an expert in his niche. He is a constant searcher for new ideas and methods to make your rebuilding projects easier. Christian is also the factory manager at Pianos Bolduc.

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©2018 • Piano Technicians Guild

Piano Cleaning

Everyone

Saturday 1:30 - 3:00 p.m.

Room: Independence B



Piano Cleaning

Joe Garrett joegarrett@earthlink.net

Learn more about total cleaning of the piano from top to bottom and side to side. We'll discuss needed materials, too. This class also deals with contamination that can be found in pianos.


Instructor Bio:

Joe Garrett RPT has been in the business in the Pacific Northwest for 44 years. His training was with the Fandrich's and Jerry Heermans. Joe is also the author of the G Piano Works Repair Labor Guide and is on the Board of the Randy Potter School of Piano Technology. His entire career consists of high level rebuilding and tuning.

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©2018 • Piano Technicians Guild

Rattles and Buzzes and Clicks, Oh My!

Everyone

Saturday 1:30 - 3:00 p.m.

Room: Heritage D



Rattles and Buzzes and Clicks, Oh My!

Emily Townsend & John Parham emily@townsendpiano.com, john440@me.com

When a client uses words like buzz, rattle, or click, many of us are filled with a sense of dread. Wouldn't it be wonderful if we were filled with a sense of adventure instead? Through many video and photographic examples, we will cover reliable, step-by-step protocols for diagnosing unwelcome noises.


Instructor Bio:

Emily Townsend is an instructor at the North Bennet Street School of Piano Technology in Boston, MA, and John Parham is a sole-proprietor in Hickory, NC.

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©2018 • Piano Technicians Guild

Better Tunings, More Money: Dead Simple Tools

Everyone

Saturday 1:30 - 3:00 p.m.

Room: Commonwealth 3



Better Tunings, More Money: Dead Simple Tools

David Andersen david@davidandersenpianos.com

A lot of incredible career opportunities have come David's way because he could tune a piano to sound better, more musical, than the last person. It's opened many doors over a four-decade career. He's made it his business and pleasure to break down his protocol for a great tuning into super-simple, easily heard and understood parts, instantly useable no matter what tuning method you employ. Your ears are the final judge of a tuning. No question. David will show you ways to immediately increase your precision, focus, and musicality.


Instructor Bio:

David Andersen has been a professional musician, recording artist, and piano technician/consultant for nearly four decades. He has overseen the restoration and maintenance of hundreds of Steinway and Mason & Hamlin pianos during that time. Beginning in 1975 he apprenticed for two and a half years under Jack Cofer in Atlanta, Georgia; during the 1980s he studied at Steinway facilities both in New York and London. After moving to Southern California in 1981, David worked extensively with Sherman Clay, the leading Steinway dealer in most of California, both as a concert preparation technician and as a quality control consultant/piano prep manager for Asian piano companies affiliated with Sherman Clay. He took on Steve Bellieu as an apprentice in 1991, and the rebuilding/restoration part of the business soon accelerated and expanded. In the '90's, David began tuning for film composers and select performance venues and recording studios, still his pleasure and specialty. In late 1999 he began a 6-year association with David Abell Fine Pianos, the landmark Southern California piano store, preparing & maintaining new Fazioli, Bosendorfer, Yamaha, and Schimmel grand piano. He opened his own boutique piano sales showroom, the Atelier, in late 2005. He sells quality instruments at all price ranges, rents pianos for performances and recording, and presents intimate concerts and salons with some of the world's finest pianists. David continues to teach various aspects of his craft at Piano Technician's Guild conferences on the local, regional, national and international level. He has held one-day seminars in New York City, Boston, Phoenix, Chicago, Calgary, Baltimore, and Albuquerque, teaching the finer, more subtle aspects of tuning, voicing, regulation, artisanal rebuilding, and diagnostics. His classes always examine how a technician is being as well as what he/she is doing.

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©2018 • Piano Technicians Guild

Angel Shot Voicing

Everyone

Saturday 1:30 - 3:00 p.m.

Room: Heritage A



Angel Shot Voicing

Zhiwei Huang goldenoteh@yahoo.com

Learn a revolutionary technique for coping with too-loud pianos with hard hammers. This easy to learn, fast and effective method eliminates spending hours pounding needles into hammers with little effect. Give customers dramatically improved tone at low cost. This popular class was written up in the December 2011 Piano Technicians Journal.


Instructor Bio:

Zhiwei Huang RPT has taught at PTG chapters, regional and annual conventions, and in China, where he consults for piano factories on quality control and trains workers. He does concert tuning & technical work for touring virtuosos. He maintains 500 pianos for the San Francisco School District. He had advanced training at Steinway, Yamaha and Baldwin.

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©2018 • Piano Technicians Guild

Tone Building

Everyone

Wednesday 1:30 - 5:15 p.m.

Room: Heritage A



Tone Building

Jim Busby & Vince Mrykalo pianotech@ku.edu

In this class we will approach voicing, or "tone building" from a different angle. While we still primarily use "traditional" methods of voicing, we will also explore tried and true "alternative" voicing methods. As the title states: Pragmatic: Do what works. Intuitive: Use tactile and auditory skills rather than follow rote methods. Inclusive: Explore techniques that others have successfully used for years.


Instructor Bio:

Jim Busby has worked as a concert technician for Snow College in Utah, for 28 years, and simultaneously at Brigham Young University for 13 years. Receiving extensive training from Steinway, Yamaha, Kawai, and Renner has given Jim a unique perspective that few technicians have been afforded. Jim also has a large clientele of private customers and runs a small rebuilding shop.

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©2018 • Piano Technicians Guild

Yamaha Hybrids: It's Just Routine

Everyone

Thursday 1:30 - 5:15 p.m.

Room: Commonwealth 1



Yamaha Hybrids: It's Just Routine

Ryan Ellison rellison@yamaha.com

Did you know that 20% of Yamaha acoustic piano sales are electronically-equipped?! In light of this statistic, we ask the question: Why do acoustic piano technicians shy away from hybrid service? In this class, we demonstrate Yamaha's current products, discuss how hybrid service is profitable and easy, and give you the key to unlock your own hybrid business.


Instructor Bio:

Ryan Ellison earned a Bachelor of Music from the University of Northern Colorado in 2007. In 2011, he began his piano technical career at the Chicago School for Piano Technology, a year later launching a private piano tuning and repair business and contracting with a Yamaha dealer in his native Denver, Colorado. Ryan joined Yamaha's Piano Service department in 2015.

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©2018 • Piano Technicians Guild

Make It Shine

Everyone

Thursday 1:30 - 5:15 p.m.

Room: Hickory A & B



Make It Shine

Ruth Zeiner ruth@alliedpiano.com

Having the skills to cope with scratches, dings and gouges in glossy finishes enhances your value to your customers. Many nicks and scratches are easy to repair with minimal material investment. Repairs, sanding out scratches, and polishing will be demonstrated and discussed.


Instructor Bio:

Ruth Zeiner spent 18 years as a piano technician prior to delving into finish repairs and restoration when, in 1995, Allied Piano was asked to take on the Konig polyester and lacquer repair products line. She is experienced in customer relations as well as the practical aspects of piano cabinet maintenance.

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©2018 • Piano Technicians Guild

Mason & Hamlin Grand Regulation

Everyone

Friday 1:30 - 5:15 p.m.

Room: Commonwealth 4



Mason & Hamlin Grand Regulation

Jude Reveley & Bruce Clark info@absolute-piano.com

This class teaches factory action regulation procedures for Mason & Hamlin pianos. Learn the appropriate tools, techniques, and jigs used by Mason & Hamlin. The Mason & Hamlin system of regulation yields a feel that is responsive, uniform and appreciated by pianists.


Instructor Bio:

Bruce Clark is a piano maker, scale designer and action designer with many years of in depth experience. Jude Reveley is a nationally known rebuilder who specializes in the design and redesign of grand actions.

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©2018 • Piano Technicians Guild

How to Make a Piano Sing

Everyone

Friday 1:30 - 5:15 p.m.

Room: Commonwealth 3



How to Make a Piano Sing

David Andersen david@davidandersenpianos.com

When a good piano is brought to its maximum efficiency via regulation, tuning, and voicing, something magnificent happens; it starts to sing, to bloom, to sustain. Players start to smile, checks are written, everybody's happy. If a piano technician can master these skills, success in our business is assured. We'll be working with one of the finest pianos in the world, the Mason & Hamlin, and we'll be paying special attention to the revolutionary and spectacular WNG parts, and how the whole M&H system works together, but the information presented applies to all pianos. Special and famous guests will appear.


Instructor Bio:

David Andersen has been a professional musician, recording artist, and piano technician/consultant for nearly four decades. He has overseen the restoration and maintenance of hundreds of Steinway and Mason & Hamlin pianos during that time. Beginning in 1975 he apprenticed for two and a half years under Jack Cofer in Atlanta, Georgia; during the 1980s he studied at Steinway facilities both in New York and London. After moving to Southern California in 1981, David worked extensively with Sherman Clay, the leading Steinway dealer in most of California, both as a concert preparation technician and as a quality control consultant/piano prep manager for Asian piano companies affiliated with Sherman Clay. He took on Steve Bellieu as an apprentice in 1991, and the rebuilding/restoration part of the business soon accelerated and expanded. In the '90's, David began tuning for film composers and select performance venues and recording studios, still his pleasure and specialty. In late 1999 he began a 6-year association with David Abell Fine Pianos, the landmark Southern California piano store, preparing & maintaining new Fazioli, Bosendorfer, Yamaha, and Schimmel grand piano. He opened his own boutique piano sales showroom, the Atelier, in late 2005. He sells quality instruments at all price ranges, rents pianos for performances and recording, and presents intimate concerts and salons with some of the world's finest pianists. David continues to teach various aspects of his craft at Piano Technician's Guild conferences on the local, regional, national and international level. He has held one-day seminars in New York City, Boston, Phoenix, Chicago, Calgary, Baltimore, and Albuquerque, teaching the finer, more subtle aspects of tuning, voicing, regulation, artisanal rebuilding, and diagnostics. His classes always examine how a technician is being as well as what he/she is doing.

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©2018 • Piano Technicians Guild

Foundations of Functions with Steinway Pianos

Everyone

Wednesday 10:30 a.m. - Noon

Room: Hickory A & B



Foundations of Functions with Steinway Pianos

Ben Gac bgac@steinway.com

In this class we will explore the factory perspective and reasoning behind the order of operations in the assembly, regulation, tuning, and voicing of a modern Steinway piano. We'll discuss the challenges, as well as the importance, of gauging and executing these standards objectively with precision.


Instructor Bio:

Ben Gac is the Touch & Tone Technical Trainer at the Steinway & Sons factory in New York. His work there involves increasing worker craftsmanship levels and piano quality through training, procedure improvements, process auditing and accountability, quality inspections, and fixture and tool creation.

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©2018 • Piano Technicians Guild

Dealers, Manufacturers and You

Everyone

Wednesday 10:30 a.m. - Noon

Room: Conestoga 1 and 2



Dealers, Manufacturers and You

Greg Cheng gchengrpt@gmail.com

We as technicians want to constantly build our businesses. To do that, we need to build bridges with our dealers and manufacturers. Learn how and where we fit in the piano industry, and how to augment our business through relationship building. We will also discuss how to avoid pitfalls and build trust with customers while working with dealers and manufacturers.


Instructor Bio:

Greg is Service Manager and Technical Specialist for Jacobs Music Company, Philadelphia's only Steinway & Sons, Yamaha, and Pearl River piano dealer. Along with servicing in home customers, concert venues, universities, and managing a service department of over 16 technicians Greg also specializes in modern player piano repair, action rebuilding, touch weight analysis, polyester/lacquer furniture repair and business finances. Greg has served as the Technical Program Director of the South Eastern Pennsylvania PTG Chapter. Greg is currently the Institute Director for Mid-Atlantic Regional Conference and the WEST-PAC.

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©2018 • Piano Technicians Guild

Estimates Made Accurately

Everyone

Wednesday 10:30 a.m. - Noon

Room: Heritage D



Estimates Made Accurately

Mike Ello mike@ellopianoservice.com

Estimating a piano service job accurately is a developed skill that improves over time with field experience. Mike will share his own methods, forms, and formulas from 34 years of experience in estimating, quoting, and preparing proposals for various levels of piano service.


Instructor Bio:

Mike Ello, RPT has been working on pianos since 1983. His family owned business is based in Richmond, TX, servicing the greater Houston area with tuning, regulating, voicing, rebuilding, and finish touch up services. You can visit Mike's website at www.ellopianoservice.com.

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Lifting Stuff

Everyone

Wednesday 10:30 a.m. - Noon

Room: Heritage B



Lifting Stuff

Kathy Smith kathy.smith440@icloud.com

Piano technicians need to lift stuff pretty often. It impresses clients when you can work independently, not needing help lifting actions, corners of pianos for caster and leg repair, and so on. There are many ways to use mechanical advantage, or at least safe body mechanics, to get the tasks accomplished without damage to piano, home, client, or body. Even your own tool cases can cause repetitive injury. Some common needs and situations are presented, with many photos, demonstrations and ideas, and class participation for those who desire it.


Instructor Bio:

Kathy Smith has been a full-time piano technician for 36 years, with a varied business in the LA area. She has had experience working in universities, concert venues, piano dealerships, and with private clientele. She has been active in PTG, teaching at local and national events, and giving tuning and tech exams for 25 years with the Southern California Area Exam Board. She and husband David Vanderlip have a small rebuilding shop in Anaheim.

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Setting Up Shop

Everyone

Wednesday 10:30 a.m. - Noon

Room: Commonwealth 2



Setting Up Shop

Norman Cantrell normancantrell@sbcglobal.net

This class will present an overview of basic considerations when designing and putting together a workable shop space or improving what you already have. We will discuss "must have tools" as well as consider space saving options. We'll also discuss ergonomics, and health and safety in the workplace. All participants will receive a template for tracking time and expenses to move from having a hobby to becoming a professional.


Instructor Bio:

Norman Cantrell, Registered Piano Technician, began his music instrument repair career by working as an apprentice with B. L. McCrary Pipe Organ Service in Oklahoma City in the fall of 1978. In 1983, he moved to Dennison, TX and enrolled in Grayson County College in the Piano Tuning and Repair program offered there. After graduating with honors in January of 1984, he moved back to Oklahoma City and established Cantrell's Piano Clinic. In 1999 he relocated the business to Lawton, OK.

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Working with Hammers

Intermediate

Wednesday 10:30 a.m. - Noon

Room: Commonwealth 1



Working with Hammers

Dale Erwin & Jacob Erwin info@Erwinspiano.com

Explore what makes piano hammers work, choosing the right hammer for the piano, shaping hammers with a mini belt sander, voicing with B72 and other solutions, and choosing the right action parts and hammer weights. 35 years of hammer expertise in an hour and a half! All skill levels welcome.


Instructor Bio:

Dale Erwin, an RPT since 1980 has grown his piano tuning business into a full restoration shop over the past 47 years. He has worked with piano technicians all over the world with hammer & action jobs and soundboard replacement. Dale strives to create the best sounding pianos possible. Jacob Erwin, full time piano technician for 10 years. A third generation piano tech who duties include hammer replacement, keybushing caul manufacturing, action work, web design, and more. Jack of all trades with problem solving skills

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©2018 • Piano Technicians Guild

Glue: Getting Into a Sticky Situation

Everyone

Wednesday 10:30 a.m. - Noon

Room: Independence A



Glue: Getting Into a Sticky Situation

Duane McGuire tuner@mcguirepiano.com

In repair and rebuilding, many choices of glues are available. This class will discuss the attributes of glues available and their application in piano work. We'll also have a bit of fun with some destructive testing, but without destroying an actual piano.


Instructor Bio:

Duane McGuire tunes, services and restores pianos in Clinton, UT. Duane joined the PTG in 2008, earned RPT status in 2013, and currently serves as the president of the Salt Lake City Chapter. He is an experienced woodworker who also worked as a craftsman in pipe organ building.

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©2018 • Piano Technicians Guild

Angel Shot Voicing

Everyone

Wednesday 10:30 a.m. - Noon

Room: Heritage A



Angel Shot Voicing

Zhiwei Huang goldenoteh@yahoo.com

Learn a revolutionary technique for coping with too-loud pianos with hard hammers. This easy to learn, fast and effective method eliminates spending hours pounding needles into hammers with little effect. Give customers dramatically improved tone at low cost. This popular class was written up in the December 2011 Piano Technicians Journal.


Instructor Bio:

Zhiwei Huang RPT has taught at PTG chapters, regional and annual conventions, and in China, where he consults for piano factories on quality control and trains workers. He does concert tuning & technical work for touring virtuosos. He maintains 500 pianos for the San Francisco School District. He had advanced training at Steinway, Yamaha and Baldwin.

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Two Steps Forward

Everyone

Wednesday 10:30 a.m. - Noon

Room: Commonwealth 1



Two Steps Forward

Ken Eschete & Dan Levitan danlevitan@mindspring.com

Introducing Acryloid B-72, an inexpensive, non-toxic, rapidly-drying hardener that increases power but not stridency; and a new method of needle insertion that rapidly and precisely changes the distribution of tension and compression in hammer felt. Added bonus: a high-efficiency, low-tech hammer mating and string leveling method.


Instructor Bio:

Ken Eschete is a native of New Orleans and has lived in Spokane since 2013. His experience as a concert-tuner started with the New Orleans Symphony and was continued through thirteen years as the lead-technician at Northwestern University. Ken is a graduate of NBSS, and trained with both Steinway and Baldwin Concert & Artist Departments. Dan:Daniel Levitan, the author of The Craft of Piano Tuning and the former tuning editor of The Piano Technicians Journal, is best known for his groundbreaking research into inharmonicity and his innovative tuning hammer designs. A graduate of the North Bennet Street School (1975), he works as a field piano service technician in New York City.

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©2018 • Piano Technicians Guild

How Do I Get My Business Off the Ground

Basic

Thursday 10:30 a.m. - Noon

Room: Hickory A & B



How Do I Get My Business Off the Ground

Malinda Powell & Apryl Johnson pianolady454@gmail.com

Most technicians say they get their clients by "word of mouth." But how do you get to that point? We'll talk about how to obtain and maintain your clientele along with some technical tips and hints. The class is taught by a mother/daughter team who are both piano technicians.


Instructor Bio:

Malinda Powell and Apryl Johnston are a mother/daughter team who are both piano technicians. Malinda has been in the piano business for 25 years and Apryl has been in the business for 14 years.

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©2018 • Piano Technicians Guild

Taking the PTG Written Exam

Intermediate

Thursday 10:30 a.m. - Noon

Room: Conestoga 1 and 2



Taking the PTG Written Exam

Robert Guenther guentherpiano@gmail.com

This is your opportunity to take the RPT Written Exam. Examinees should come to the room indicated on the schedule. Visually impaired technicians will take their exams in the ETSC office. You must bring your current PTG membership card with you to take the exam. No extra fee required to take the written exam. For PTG Associate members only.


Instructor Bio:

Robert has a Bachelor of Music degree from Millikin University, Decatur IL, and taught public high school music before becoming involved with piano tuning in 1976. He was a founding faculty member of the Chicago School for Piano Technology and wrote the curriculum for their classes in tuning and business.

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©2018 • Piano Technicians Guild

The Dangers We Face

Everyone

Thursday 10:30 a.m. - Noon

Room: Heritage A



The Dangers We Face

Blaine Hebert blaine.hebert@charter.net

Piano work exposes us to many biological and chemical hazards which, according to public health recommendations, should be avoided at all costs. Figuring out which of these are actually deadly and which are "CYA" can be tough. Together we will sort out some of the issues.


Instructor Bio:

Blaine Hebert is a 3rd generation piano technician and has tuned and repaired pianos for most of his life. He also has a masters degree in biology and has had 23 years of college and high school teaching experience.

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Fix That Lyre

Everyone

Thursday 10:30 a.m. - Noon

Room: Heritage D



Fix That Lyre

Debbie Cyr debbiecyr@me.com

Learn about all kinds of grand lyre repairs, featuring proper repairs for unglued lyre posts, a whirlwind pedal box tour, and all kinds of pedal mechanisms. You'll also see a demonstration of just how easy installing a Steinway lyre really is.


Instructor Bio:

Debbie Cyr RPT, learned tuning in 1990 as an apprentice, and in 1992 attended the rebuilding program at the North Bennet Street School in Boston. She has worked as a rebuilder, has been an instructor at the North Bennet Street School since 1995, and has an extensive private tuning clientele. Debbie is also the piano technician at Brandeis University, as well as a past president and active member of the Boston Chapter Piano Technician Guild. She teaches and does tuning and technical exams at seminars and conventions on the local, regional and national levels.

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©2018 • Piano Technicians Guild

Humidity & Wood

Basic

Thursday 10:30 a.m. - Noon

Room: Independence A



Humidity & Wood

Christian Bolduc & Charles Rempel info@pianosbolduc.com

Join in this discussion-style class in which we analyze the relationship between relative humidity and wood. Our goal is to equip technicians with a better understanding of exactly what fluctuating humidity does to wood in general and pianos specifically. We'll also discuss what steps are taken to counteract improper humidity levels and fluctuations in the Bolduc factory, and what can be done to help pianos wherever they are.


Instructor Bio:

Christian Bolduc is a technician/bellyman specializing in soundboards and pinblocks. Following his studies at Ecole du Meuble de Victoriaville to become a fine cabinet and furniture maker, he spent a full year at the Schimmel factory in Braunschweig, Germany studying piano structure and design. His combined understanding of wood and design has made him an expert in his niche. He is a constant searcher for new ideas and methods to make your rebuilding projects easier. Christian is also the factory manager at Pianos Bolduc.

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©2018 • Piano Technicians Guild

Butter Your Tunings

Everyone

Thursday 10:30 a.m. - Noon

Room: Independence B



Butter Your Tunings

Greg Cheng gchengrpt@gmail.com

Find out how an extra 5 to 10 minutes during a tuning appointment can lead to a lifetime of satisfaction and improvement for both the customer and technician. Learn to apply a service level of voicing to create a better tuning for your customers. The methods shown in this class can be handled by all levels of technicians. While employing these methods the technician will gradually enhance voicing proficiency as well as provide a better service for the customer.


Instructor Bio:

Greg is Service Manager and Technical Specialist for Jacobs Music Company, Philadelphia's only Steinway & Sons, Yamaha, and Pearl River piano dealer. Along with servicing in home customers, concert venues, universities, and managing a service department of over 16 technicians Greg also specializes in modern player piano repair, action rebuilding, touch weight analysis, polyester/lacquer furniture repair and business finances. Greg has served as the Technical Program Director of the South Eastern Pennsylvania PTG Chapter. Greg is currently the Institute Director for Mid-Atlantic Regional Conference and the WEST-PAC.

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©2018 • Piano Technicians Guild

Voicing Abel Hammers

Everyone

Thursday 10:30 a.m. - Noon

Room: Heritage B



Voicing Abel Hammers

Joe Swenson & Norbert Abel swensonja2002@gmail.com, info@abel-pianoparts.de

This class will begin with a presentation covering the piano hammer manufacturing process, and materials used in three separate types of Abel hammers. You’ll then see a demonstration of a variety of voicing procedures using examples of these various types of hammers which have all been installed on a section of a single piano. This set-up will help highlight the various tonal characteristics ­- and voicing requirements - of the different types of hammers.


Instructor Bio:

Much of Joe's 35 years as a piano technician has been spent as a technical consultant to factories in both Europe and Asia. This experience has included the establishment of various procedures and quality control measures involved in the final regulation and voicing aspects of piano manufacturing. In addition to his factory consulting, Joe's responsibilities in his present position as Technical Director for Seiler North America include performing the final preparation procedures on select Seiler pianos as they arrive in the US.

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©2018 • Piano Technicians Guild

How Do I Get My Business Off the Ground

Basic

Friday 10:30 a.m. - Noon

Room: Hickory A & B



How Do I Get My Business Off the Ground

Malinda Powell & Apryl Johnson pianolady454@gmail.com

Most technicians say they get their clients by "word of mouth." But how do you get to that point? We'll talk about how to obtain and maintain your clientele along with some technical tips and hints. The class is taught by a mother/daughter team who are both piano technicians.


Instructor Bio:

Malinda Powell and Apryl Johnston are a mother/daughter team who are both piano technicians. Malinda has been in the piano business for 25 years and Apryl has been in the business for 14 years.

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©2018 • Piano Technicians Guild

From the Sheep to the Cloth

Everyone

Friday 10:30 a.m. - Noon

Room: Independence A



From the Sheep to the Cloth

Emily Townsend emily@townsendpiano.com

Gain a new appreciation for one of the most versatile materials used in piano manufacturing- WOOL! We'll start with a raw fleece straight off the sheep and see each step of the cloth making process up-close and in-person: scouring, combing, drafting, spinning, dying, weaving, and fulling/wet finishing. Materials in each phase of production will be passed around the classroom. Each process will be demonstrated small-scale in class (yes, on a real spinning wheel and a real loom), with a discussion of how these procedures are scaled-up for mass production.


Instructor Bio:

Emily is an instructor and alumna of the piano technology program at North Bennet Street School. An RPT since 2007, she has operated successful tuning businesses in both San Antonio, TX and the Boston, MA area. She also holds a degree in piano performance from Trinity University. Emily has served as a concert technician at both the Aspen Music Festival and Tanglewood.

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©2018 • Piano Technicians Guild

All About Hammers

Everyone

Friday 10:30 a.m. - Noon

Room: Heritage D



All About Hammers

Norbert Abel info@abel-pianoparts.de

What raw material is used to make good hammer felt? How is hammer felt made? What is the difference between quality felt and standard felt? With the use of live videos and visuals, you'll learn the process of felt making and take a tour through the Abel Hammer factory in Germany. In addition, Norbert will teach the basics about weight, voicing, elasticity, and hardness in hammers.


Instructor Bio:

Norbert Abel has been working in the hammer making business for more than 30 years. He learned his skills for making hammers from his father Helmut. Besides his daily work in production, Norbert is responsible for the commercial part of the ABEL HAMMER COMPANY. In the past 20 years, Norbert has taught at more than 50 seminars in the United States, Australia, Korea, Japan and Europe. Norbert's goal is to steadily improve the felt material and hammer production process. From 2003 to 2006, he was largely involved in a felt research project sponsored by the European community. The first goal of this research was to find out the status of the felt quality from different manufacturers. The second goal was to develop a high quality felt material. This felt is now exclusivly used in the hammer production of the ABEL HAMMER COMPANY under the name ABEL NATURAL FELT.

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©2018 • Piano Technicians Guild

Simple Ways to Adjust Action Touch Resistance

Everyone

Friday 10:30 a.m. - Noon

Room: Heritage B



Simple Ways to Adjust Action Touch Resistance

Keith Akins keith@akinspianocraft.com

Why is it that static touchweight measurements do not reliably predict dynamic player experience? What is the "velocity constant" and how does understanding what it is help in setting piano touch? What might a customer really mean about the condition of a piano they say has a "heavy touch" or "light touch"? Learn why using that terminology may even lead away from finding a workable solution. This class will challenge some of the popular notions about setting touchweight, and will equip you to implement simple and effective solutions to your customers touch effort issues.


Instructor Bio:

Keith holds a 45-year pin from PTG and collected his first fee for tuning when he was 14. He did the first soundboard installation in the state of Wisconsin and was founding president of the North Central Wisconsin Chapter. He has taught classes at regionals and the national PTG Institute as well as Shanghai, China. He is an editor emeritus of the PTG Journal. He continues to learn about piano technology.

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©2018 • Piano Technicians Guild

Fundamentals of Tuning

Everyone

Friday 8:00 a.m. - Noon

Room: Commonwealth 3



Fundamentals of Tuning

Don Mannino KawaiDon@live.com

This class is a "bottom to top" lecture and demonstration of the many aspects of piano tuning. Discussed are fundamental physics of musical sounds, the harmonic series, the source of the beats we hear, an aural temperament sequence, octave tuning methods and styles, unison tuning, and tuning stability. Although the class is intended for relative newcomers, it has materials useful to all technicians.


Instructor Bio:

Don began working with pianos in 1979 as an apprentice in a rebuilding shop then an independent piano technician in the San Diego area. After coming to work for Kawai Pianos in 1995 as the manager of technical support, he now serves as the Director of Field Services for Kawai America. Don and his wife Patty are the publishers of the Southern California Combined PTG newsletter. In 2010 he was certified in Japan as a Kawai "Master Piano Artisan" (or MPA), the highest level of technician for the Kawai company. In 2013 Mr. Mannino was inducted into the PTG Hall of Fame.

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©2018 • Piano Technicians Guild

Voicing the Treble in Grand Pianos

Intermediate/Advanced

Friday 10:30 a.m. - Noon

Room: Heritage E



Voicing the Treble in Grand Pianos

Eric Schandall eschandall@gmail.com

The treble in grand pianos can be the most difficult register to voice. There are many techniques that can be used to help in getting the best we can from this area. As time allows, we will explore the tolerance of the hammer to needling, over needling, and possible recovery of good tone from overzealous voicing. There will be reference to preparation of concert and recording instruments throughout the class.


Instructor Bio:

Eric Schandall RPT, graduated from the North Benet Street School in 1967. He worked for over 25 years as a University Technician and also was the Administrator/Instructor of Technical Training and Education at Steinway & Sons in New York City for seven years. He now lives with his wife and family in Oslo, Norway. Please see website for more a more detailed CV: www.ericschandall.com.

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©2018 • Piano Technicians Guild

My First 44 Mistakes in Piano Business

Everyone

Saturday 10:30 a.m. - Noon

Room: Heritage B



My First 44 Mistakes in Piano Business

Isaac Sadigursky isaacspianoservice@gmail.com

You'll enjoy hearing Isaac as he shares dozens of his own mistakes so that you don't repeat them. We'll look at business practices, customer relations, dealing with commercial accounts, scheduling, record keeping, selecting proper tools, shop organization, keeping clients...and a lot of what NOT to do. Back by popular demand. Last offered at the 2017 Convention in St. Louis, every class with Isaac is a unique experience.


Instructor Bio:Started piano career working for Los Angeles dealership sweeping floors, prepped hundreds of pianos, attended American Institute of Piano Technology 1978-1993, joined PTG in 1975, attended 38 National and 39 State Convention, teaching at the PTG Institute since 1987, Member of los Angeles chapter, Member of Note, Hall of Fame. Service large spectrum of clientelle, mostly private homes in Los Angeles suburbia, many churches, temples, Hotels, 2 local Colleges, 2 local School Districts.

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©2018 • Piano Technicians Guild

Women's Forum on Piano Technology

Everyone

Saturday 10:30 a.m. - Noon

Room: Independence A



Women's Forum on Piano Technology

Ricki Klos mzricochet@yahoo.com

Take advantage of this chance to talk with women (newcomers and veterans) in the field of piano technology in a round table format. Explore opportunities, challenges, resources, and feedback of our experience in this unique profession! Share, learn, give, and receive your thoughts and ideas about this business.


Instructor Bio:

Ricki Klos has been a technician for 35+ years and is very involved in the Guild. She has served on numerous national committees, all chapter leader positions, and thrives with putting on PTG events. She is always striving to learn more about her profession, connect with her colleagues, and takes a particular interest in womens studies.

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©2018 • Piano Technicians Guild

Making (More) Simple but Very Useful Tools

Everyone

Saturday 10:30 a.m. - Noon

Room: Commonwealth 1



Making (More) Simple but Very Useful Tools

Paco Morales pacopianospr@hotmail.com

In this class, the participants will have the opportunity to watch, feel and try some tools that are very easy to make using inexpensive materials. Economical and very useful for servicing and regulating both grand and upright pianos.


Instructor Bio:

Born in Puerto Rico, BA in Music Education from the Interamericana University of PR, studied Piano Technology at the Chicago School for Piano Technology. Member of the PTG from 1992.

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©2018 • Piano Technicians Guild

Full Tempered Duplex Scale

Everyone

Saturday 10:30 a.m. - Noon

Room: Commonwealth 2



Full Tempered Duplex Scale

Ed McMorrow ed@lighthammerpiano.com

See, hear and learn about the state of the art of string terminations. This knowledge allows you to understand how this fundamental design feature of pianos should be configured for optimal tone and durability. Most of the pianos you encounter have below standard string terminations and this is something piano technicians can play a role in remedying in the industry if we put our minds to it.


Instructor Bio:

Edward J. McMorrow RPT has a long and broad history of accomplishment in piano service. He has much experience both preparing pianos for the concert stage and rebuilding pianos. He is the author of the book; The Educated Piano. He is the author and owner of US Patent #9,117,42 called the; Fully Tempered Duplex Scale. Such that there can be called a state of the art about pianos; he is a leader in establishing that.

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©2018 • Piano Technicians Guild

Progressive Approach to Agraffe Repair

Intermediate/Advanced

Saturday 10:30 a.m. - Noon

Room: Heritage D



Progressive Approach to Agraffe Repair

Mike Ello mike@ellopianoservice.com

Is there an element of fear you sense when you take on an agraffe repair? Mike will share his smart six level systematic approach to repairing agraffes. This method is foolproof and will replace the fear with confidence when performing this repair.


Instructor Bio:

Mike Ello, RPT has been working on pianos since 1983. His family owned business is based in Richmond, TX, servicing the greater Houston area with tuning, regulating, voicing, rebuilding, and finish touch up services. You can visit Mike's website at www.ellopianoservice.com.

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©2018 • Piano Technicians Guild

All's Well That Ends Well

Everyone

Saturday 10:30 a.m. - Noon

Room: Commonwealth 3



All's Well That Ends Well

Carl Radford radfordpiano@gmail.com

Do pianists play music in Well Temperament differently than in Equal Temperament? Should the tempos, pedaling or nuances change? Do composers compose differently based on the tuning? A variety of music will be performed and interpreted on two pianos tuned in Equal and Well temperaments. We'll explore how to utilize each tuning to bring out the best in the music, and the music to bring out the best in each tuning.


Instructor Bio:

Carl Radford, RPT, has been an independent piano technician the Chicago area for over 30 years. He has been exploring historical tunings for most of that time, during which he has presented many multi-piano demonstrations on the subject. Also an accomplished pianist and performer, he has appeared in numerous stage productions, as well as in commercials, and on the Oprah Winfrey Show. He received a degree in Piano and Theater From Eastern Michigan University.

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©2018 • Piano Technicians Guild

Dynamics of Pitch Raising

Everyone

Saturday 10:30 a.m. - Noon

Room: Independence B



Dynamics of Pitch Raising

Joe Garrett joegarrett@earthlink.net

The dynamics of pitch raising is based on ETD use, but it is not exclusive to ETD's and can be used for aural tuning. Come learn more about how this works.


Instructor Bio:

Joe Garrett RPT has been in the business in the Pacific Northwest for 44 years. His training was with the Fandrich's and Jerry Heermans. Joe is also the author of the G Piano Works Repair Labor Guide and is on the Board of the Randy Potter School of Piano Technology. His entire career consists of high level rebuilding and tuning.

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©2018 • Piano Technicians Guild

A Practical Method for Efficient and Effective Tone Regulation

Intermediate/Advanced

Saturday 10:30 a.m. - Noon

Room: Heritage A



A Practical Method for Efficient and Effective Tone Regulation

Dennis Johnson johnsond@stolaf.edu

In this class we'll talk about the proper mind-set for quickly strategizing your approach to voicing piano hammers. It turns out even experienced technicians can be guilty of tackling this problem from a reverse direction that will compromise your effectiveness. How do we make initial strategy decisions in contrasting situations, with flexibility to modify our approach as the piano dictates? This class is not just talk though, because you'll also witness a complete, reasonable voicing on a nice, sample grand piano within our time limit for the class. The techniques revealed in this class are methods evolved from over 30 years of experience as a full-time CAUT. If you have any doubt regarding your voicing procedures on a variety of makes this class will be helpful to you.


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©2018 • Piano Technicians Guild

My First 44 Mistakes in Piano Business

Everyone

Wednesday 3:45 - 5:15 p.m.

Room: Heritage B



My First 44 Mistakes in Piano Business

Isaac Sadigursky isaacspianoservice@gmail.com

You'll enjoy hearing Isaac as he shares dozens of his own mistakes so that you don't repeat them. We'll look at business practices, customer relations, dealing with commercial accounts, scheduling, record keeping, selecting proper tools, shop organization, keeping clients...and a lot of what NOT to do. Back by popular demand. Last offered at the 2017 Convention in St. Louis, every class with Isaac is a unique experience.


Instructor Bio:Started piano career working for Los Angeles dealership sweeping floors, prepped hundreds of pianos, attended American Institute of Piano Technology 1978-1993, joined PTG in 1975, attended 38 National and 39 State Convention, teaching at the PTG Institute since 1987, Member of los Angeles chapter, Member of Note, Hall of Fame. Service large spectrum of clientelle, mostly private homes in Los Angeles suburbia, many churches, temples, Hotels, 2 local Colleges, 2 local School Districts.

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©2018 • Piano Technicians Guild

Your Business - A Structural Analysis

Intermediate

Wednesday 3:45 - 5:15 p.m.

Room: Independence A



Your Business - A Structural Analysis

John Gallen, Tim Barnes timothy@well-lovedpiano.com

There are various options for your business structure: Sole Proprietorship, LLC, Partnership, S or C Corp, etc. Tim & John will discuss the pros & cons of each type. Whether starting out or considering a change, this class is for you.


Instructor Bio:

Besides being Production Supervisor at Brooks,Ltd. starting nearly 22 years ago, John has also been a tax preparer for over 24 years. He is treasurer of three non-profit organizations, and has owned his piano business for 30 years. Timothy Barnes, RPT has spent the last 15 years building a successful piano service business that employs multiple technicians and office staff. His background is in music with a BSBA in Economics. He is the co-founder of of the Gazelle Network and is helping piano technicians around the world build stronger businesses so they can focus on the things they love.

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©2018 • Piano Technicians Guild

Hybrid Wiring Scaling Protocols

Advanced

Wednesday 3:45 - 5:15 p.m.

Room: Commonwealth 2



Hybrid Wiring Scaling Protocols

Ed McMorrow ed@lighthammerpiano.com

The new hybrid piano wire types offer many paths to improving the portions of piano scales where fully modern piano wire is placed at a low percentage of the breaking point. Some of these wire types can also be used for core wire in the wound strings to allow much cleaner, warmer tone in small pianos. The range of possibilities is quite wide and a few technicians around the world are exploring them helping to establish a new state of the art protocol for scaling pianos. Come see and hear one example of this work and a lecture explaining how to approach engineering scale modifications.


Instructor Bio:

Edward J. McMorrow RPT has a long and broad history of accomplishment in piano service. He has much experience both preparing pianos for the concert stage and rebuilding pianos. He is the author of the book; The Educated Piano. He is the author and owner of US Patent #9,117,42 called the; Fully Tempered Duplex Scale. Such that there can be called a state of the art about pianos; he is a leader in establishing that.

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©2018 • Piano Technicians Guild

WNG Product Handling & Installation

Basic

Wednesday 3:45 - 5:15 p.m.

Room: Conestoga 1 and 2



WNG Product Handling & Installation

Mark Burgett & Bruce Clark markb@pianodisc.com

This class will demonstrate hard bushing pinning, hammer hanging with CA glue and composite shanks, installing the sostenuto system, modifying the grand whippen rail for WNG repetitions, and more...


Instructor Bio:

Mark Burgett began his career with pianos in 1981 when Burgett Pianos was founded in Sacramento, California. When Gary and Kirk Burgett created PianoDisc, Mark became the technical engineer. He has extensive knowledge of player system installations, technical support and he has taught installation classes all over the world. Mark is also instrumental in new product development and testing for both PianoDisc and Mason and Hamlin. A few years ago Mark began working with Wessell, Nickel and Gross in design quality control and installation. Mark is the chosen WNG representative for training and instruction of these new innovative composite parts. Bruce Clark grew up working in the shop at his father's piano store in Kansas. After college, he began his associations with several manufacturers including Falcone and the Mason & Hamlin division of the Aeolian American Corp. Today he is a senior Design Engineer at Mason & Hamlin and Wessell, Nickel & Gross. Among other achievements, Bruce was the lead design engineer on the new Mason & Hamlin AA-64, B-54 and CC-94, and also served as one of the lead design engineers for the Wessell, Nickel & Gross.

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©2018 • Piano Technicians Guild

Action Cloth, Felt: How to Make a Firm Choice

Everyone

Wednesday 3:45 - 5:15 p.m.

Room: Hickory A & B



Action Cloth, Felt: How to Make a Firm Choice

Norman Cantrell normancantrell@sbcglobal.net

This class provides an overview of felt and cloth used in piano actions. Students will learn proper selection criteria for felt and cloth as well as methods to cut and prepare material for use in pianos. A discussion of proper adhesives will also be included.


Instructor Bio:

Norman Cantrell, Registered Piano Technician, began his music instrument repair career by working as an apprentice with B. L. McCrary Pipe Organ Service in Oklahoma City in the fall of 1978. In 1983, he moved to Dennison, TX and enrolled in Grayson County College in the Piano Tuning and Repair program offered there. After graduating with honors in January of 1984, he moved back to Oklahoma City and established Cantrell's Piano Clinic. In 1999 he relocated the business to Lawton, OK.

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©2018 • Piano Technicians Guild

Rattles and Buzzes and Clicks, Oh My!

Everyone

Wednesday 3:45 - 5:15 p.m.

Room: Heritage D



Rattles and Buzzes and Clicks, Oh My!

Emily Townsend & John Parham emily@townsendpiano.com, john440@me.com

When a client uses words like buzz, rattle, or click, many of us are filled with a sense of dread. Wouldn't it be wonderful if we were filled with a sense of adventure instead? Through many video and photographic examples, we will cover reliable, step-by-step protocols for diagnosing unwelcome noises.


Instructor Bio:

Emily is an instructor and alumna of the piano technology program at North Bennet Street School. An RPT since 2007, she has operated successful tuning businesses in both San Antonio, TX and the Boston, MA area. She also holds a degree in piano performance from Trinity University. Emily has served as a concert technician at both the Aspen Music Festival and Tanglewood.

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©2018 • Piano Technicians Guild

Dynamics of Pitch Raising

Everyone

Wednesday 3:45 - 5:15 p.m.

Room: Independence B



Dynamics of Pitch Raising

Joe Garrett joegarrett@earthlink.net

The dynamics of pitch raising is based on ETD use, but it is not exclusive to ETD's and can be used for aural tuning. Come learn more about how this works.


Instructor Bio:

Ben is passionate about beautiful, inspiring piano tone and responsive, expressive touch. In business since 2011, he specializes as a full service field technician and maintains a small shop for keyboard and action rebuilding. Ben is a highest honors graduate of the Randy Potter School and has been certified through training programs offered by WNG, QRS, and Dampp-Chaser.

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©2018 • Piano Technicians Guild

Pass the PTG Tuning Exam the First Time

Everyone

Wednesday 3:45 - 5:15 p.m.

Room: Heritage E



Pass the PTG Tuning Exam the First Time

Randi Potter, RPT, ARPT randy@pianotuning.com

In talking with examiners and examinees, you hear that many (some say most) who fail the aural portion of the Tuning Exam actually passed the Temperament Octave (13 notes), but failed the 11 remaining notes in the Mid-Range. Learn why this happens, and how to tune smooth octaves not just in the center but also extending your good temperament into the treble and bass (whether or not you are using an ETD, or tuning strictly aurally).


Instructor Bio:

Randi has been tuning for over 40 years, and teaching for almost that long. She has trained with major factories (and also minor ones) in the US, Europe and Asia, and serves clients in homes, schools, churches and on the concert stage. Her specialty is high level tuning and regulating.

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©2018 • Piano Technicians Guild

Strategies for Passing Part 1 of the PTG Tuning Exam

Everyone

Friday 3:45 - 5:15 p.m.

Room: Commonwealth 1



Strategies for Passing Part 1 of the PTG Tuning Exam

Bill Bremmer billbrpt@charter.net

The focus will be exclusively on the techniques required to pass Part 1 of the PTG Tuning Exam. We'll cover finding pitch from a tuning fork or electronic tone. Four temperament tuning sequences will be demonstrated: traditional 4ths & 5ths and three sequences from a chain of contiguous major thirds.


Instructor Bio:

Bill Bremmer RPT is a 35 year Member of PTG and 27 year CTE. He has served as Chapter President, Vice President and Delegate, Instructor at Conventions, Seminars, Chapter Technicals and private tutor. Author of numerous articles on tuning, has created several unique temperament and octave sequences.

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©2018 • Piano Technicians Guild

Temperament Theory Without Tears

Everyone

Wednesday 3:45 - 5:15 p.m.

Room: Commonwealth 1



Temperament Theory Without Tears

Steve Brady steve@stevebradypiano.com

Not quite clear on why we have to temper the scale? Or the difference between Meantone Temperament, Well Temperament, and Equal Temperament? In this class we explore the whole topic with no need for mathematics beyond arithmetic. Includes demonstrations at the piano and video musical examples.


Instructor Bio:

Steve Brady served as editor of the Piano Technicians Journal for six years (1995 to 2001). In 1996 he received the Piano Technicians Guild's Member of Note award, and in 1999 PTG published his book, A Piano Technician's Guide to Field Repairs. His latest book, Under the Lid: The Art and Craft of the Concert Piano Technician, was published in 2008. In July of 2012 he was inducted into the PTG Hall of Fame, and in 2016 he received PTG's highest honor, the Golden Hammer.

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©2018 • Piano Technicians Guild

Dealers, Manufacturers and You

Everyone

Thursday 3:45 - 5:15 p.m.

Room: Conestoga 1 and 2



Dealers, Manufacturers and You

Greg Cheng gchengrpt@gmail.com

We as technicians want to constantly build our businesses. To do that, we need to build bridges with our dealers and manufacturers. Learn how and where we fit in the piano industry, and how to augment our business through relationship building. We will also discuss how to avoid pitfalls and build trust with customers while working with dealers and manufacturers.


Instructor Bio:

Greg is Service Manager and Technical Specialist for Jacobs Music Company, Philadelphia's only Steinway & Sons, Yamaha, and Pearl River piano dealer. Along with servicing in home customers, concert venues, universities, and managing a service department of over 16 technicians Greg also specializes in modern player piano repair, action rebuilding, touch weight analysis, polyester/lacquer furniture repair and business finances. Greg has served as the Technical Program Director of the South Eastern Pennsylvania PTG Chapter. Greg is currently the Institute Director for Mid-Atlantic Regional Conference and the WEST-PAC.

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©2018 • Piano Technicians Guild

Installation of the Full-Fitted Pinblock

Basic

Thursday 3:45 - 5:15 p.m.

Room: Independence A



Installation of the Full-Fitted Pinblock

Christian Bolduc info@pianosbolduc.com

Watch as Christian demonstrates from A to Z how to replace a full-fitted grand pinblock. Learn how to take necessary references before removing the plate, how the use the Plate-Puller, and how to remove the pinblock using the Bolduc pinblock extractor. This class also includes fitting the new block to the plate, drilling the block, and gluing and doweling in the case. You'll hear many tips and tricks that will help simplify your work.


Instructor Bio:

Christian Bolduc is a technician/bellyman specializing in soundboards and pinblocks. Following his studies at Ecole du Meuble de Victoriaville to become a fine cabinet and furniture maker, he spent a full year at the Schimmel factory in Braunschweig, Germany studying piano structure and design. His combined understanding of wood and design has made him an expert in his niche. He is a constant searcher for new ideas and methods to make your rebuilding projects easier. Christian is also the factory manager at Pianos Bolduc.

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©2018 • Piano Technicians Guild

Simple Ways to Adjust Action Touch Resistance

Everyone

Thursday 3:45 - 5:15 p.m.

Room: Heritage B



Simple Ways to Adjust Action Touch Resistance

Keith Akins keith@akinspianocraft.com

Why is it that static touchweight measurements do not reliably predict dynamic player experience? What is the "velocity constant" and how does understanding what it is help in setting piano touch? What might a customer really mean about the condition of a piano they say has a "heavy touch" or "light touch"? Learn why using that terminology may even lead away from finding a workable solution. This class will challenge some of the popular notions about setting touchweight, and will equip you to implement simple and effective solutions to your customers touch effort issues.


Instructor Bio:

Keith holds a 45-year pin from PTG and collected his first fee for tuning when he was 14. He did the first soundboard installation in the state of Wisconsin and was founding president of the North Central Wisconsin Chapter. He has taught classes at regionals and the national PTG Institute as well as Shanghai, China. He is an editor emeritus of the PTG Journal. He continues to learn about piano technology.

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©2018 • Piano Technicians Guild

Piano Tuning Theory

Intermediate

Thursday 3:45 - 5:15 p.m.

Room: Heritage D



Piano Tuning Theory

Eathan Janney eathankeyboards@gmail.com

Gain confidence with theoretical knowledge. More deeply understand what inharmonicity curves are, how they interact across the range of the piano, what 6:3, 4:2 octaves or coincident partials look like represented graphically. Quickly calculate fundamental frequencies of adjacent notes and convert between Hertz and Cents in different ranges of the piano.


Instructor Bio:

Eathan Janney PhD, RPT has worked with pianos for over 18 years, founding Floating Piano Factory of NYC in 2009 featuring a unique new type of apprenticeship program. Passionate about technology and education, he launched the Piano Technicians Masterclasses in 2017, the first live, interactive online educational platform for piano technicians.

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©2018 • Piano Technicians Guild

Tuning Hammer Techniques and the Human Ear

Intermediate/Advanced

Thursday 3:45 - 5:15 p.m.

Room: Heritage E



Tuning Hammer Techniques and the Human Ear

Eric Schandall eschandall@gmail.com

We begin with some interesting facts about the human ear and its capacities, the difference between hearing and listening, and some thoughts on what we can do to enhance both. This will be followed by techniques that can help in achieving better tuning stability, one of the most important aspects of our work, whether tuning aurally or with an ETD.


Instructor Bio:

Eric Schandall RPT, graduated from the North Benet Street School in 1967. He worked for over 25 years as a University Technician and also was the Administrator/Instructor of Technical Training and Education at Steinway & Sons in New York City for seven years. He now lives with his wife and family in Oslo, Norway. Please see Website for more a more detailed CV: www.ericschandall.com

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©2018 • Piano Technicians Guild

Voicing Without Needles

Everyone

Thursday 3:45 - 5:15 p.m.

Room: Heritage A



Voicing Without Needles

Zhiwei Huang goldenoteh@yahoo.com

To piano owners and technicians, voicing means using needles and lacquer, but these should be "weapons of last resort." This class demonstrates other ways to get quick and effective results without jabbing or juicing. Learn how to make tone more focused and make a spinet sound like a grand.


Instructor Bio:

Zhiwei Huang RPT has taught at PTG chapters, regional and annual conventions, and in China, where he consults for piano factories on quality control and trains workers. He does concert tuning & technical work for touring virtuosos. He maintains 500 pianos for the San Francisco School District. He had advanced training at Steinway, Yamaha and Baldwin.

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©2018 • Piano Technicians Guild

Turbocharging Your Service Calls

Everyone

Friday 3:45 - 5:15 p.m.

Room: Commonwealth 2



Turbocharging Your Service Calls

Jim Busby busby@cut.net

Do you ever find yourself merely tuning pianos due to lack of time to really improve the instruments? Improve your efficiency by 20 to 30% right now. This class will cover time saving tips and techniques learned from over 30 years in institutional settings where you must get in and out in very short time periods. Improved efficiency can translate into better service and added value to the client with less stress and more income for you.


Instructor Bio:

Jim Busby has worked as a concert technician for Snow College in Utah, for 28 years, and simultaneously at Brigham Young University for 13 years. Receiving extensive training from Steinway, Yamaha, Kawai, and Renner has given Jim a unique perspective that few technicians have been afforded. Jim also has a large clientele of private customers and runs a small rebuilding shop.

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©2018 • Piano Technicians Guild

Fitting the Plate

Everyone

Friday 3:45 - 5:15 p.m.

Room: Heritage D




Fitting the Plate

Shawn Hoar shawnspiano@comcast.net

See how the plate functions in different variations of piano making. Topics will include structural and tonal considerations, full fit (Steinway style) pinblock / plate to case system, and the floating block with tuning pin plate bushing system. Shawn will also cover fitting the plate to the rim with an overview of acoustical dowel system, rim liners, and adjustable plate bolts.


Instructor Bio:

Shawn has been in the piano industry for 40 years, and has been teaching at the PTG for over 20 years. He is nationally known for his unique technology and passion for pianos. He is a soundboard maker and master woodworker.

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©2018 • Piano Technicians Guild

New Hammers - Do It Yourself or Outsource?

Everyone

Friday 3:45 - 5:15 p.m.

Room: Heritage B



New Hammers - Do It Yourself or Outsource?

Norbert Abel info@abel-pianoparts.de

Whether doing all hammer replacement by yourself or outsourcing some jobs, it is important as a technician to use your time efficiently to improve business and optimize your work. Norbert talks about unbored (for self-boring), standard bored and custom-made hammers. We'll also cover refelting existing hammers and making square grand hammers. 30 years of quality hammer making allows the Abel Hammer Company to offer expert advice and full service for all technicians.


Instructor Bio:

Norbert Abel has been working in the hammer making business for more than 30 years. He learned his skills for making hammers from his father Helmut. Besides his daily work in production, Norbert is responsible for the commercial part of the ABEL HAMMER COMPANY. In the past 20 years, Norbert has taught at more than 50 seminars in the United States, Australia, Korea, Japan and Europe. Norbert's goal is to steadily improve the felt material and hammer production process. From 2003 to 2006, he was largely involved in a felt research project sponsored by the European community. The first goal of this research was to find out the status of the felt quality from different manufacturers. The second goal was to develop a high quality felt material. This felt is now exclusivly used in the hammer production of the ABEL HAMMER COMPANY under the name ABEL NATURAL FELT.

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©2018 • Piano Technicians Guild

Marking & Measuring for Piano Technicians

Intermediate

Friday 3:45 - 5:15 p.m.

Room: Independence A



Marking & Measuring for Piano Technicians

Louis del Bene louis@brevetpiano.com

How do you say that? Visual marks vs guiding marks. Matching marking tools to cutting tools. A discussion of these things and more can improve our communication with customers, technicians and suppliers, and increase precision and speed in our daily work on site and in the shop using traditional tools and methods.


Instructor Bio:

After graduating from the two year Piano Technology program at the North Bennet Street School in 2007, Louis del Bene, RPT has worked as a piano rebuilder for small rebuilding shops in many capacities as well as a self employed piano technician/rebuilder, servicing pianos from home to concert stage and recording studio. He currently works as a piano technician in the Boston, MA area while also working as a member of the faculty at the North Bennet Street School.

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©2018 • Piano Technicians Guild

Vertical and Grand Dampers

Everyone

Friday 3:45 - 5:15 p.m.

Room: Heritage A



Vertical and Grand Dampers

Richard Bittner richardbittner@thepianoplace.com

This technical class focuses on grand and vertical dampers and what to do when the dampers are not working correctly. We’ll start with damper sitting, move to adjusting the up-stop rail and also view a demonstration on what to do when the ringing will not stop.


Instructor Bio:

Richard Bittner, RPT is the owner of The Piano Place in Troy, MI, which sells new and used pianos and also does re-building. They offer an apprentice program for associates. He has been a Registered Piano Technician for over 35 years, attends the NAMM show and has been married to Jan Otto-Bittner, RPT for 17 years.

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©2018 • Piano Technicians Guild

Victorian Temperament

Advanced

Friday 3:45 - 5:15 p.m.

Room: Independence B



Victorian Temperament

Dennis Johnson johnsond@stolaf.edu

Are you interested in exploring tasteful adaptations of Unequal Temperament but confused by countless formulas and unsure where to start? Have you tried available user temperament files on a modern piano but were dissatisfied with the results? In this class we will immerse ourselves in the aesthetic of Victorian Temperament and reveal a simple method for accurately realizing this subtle, but difficult style. For Cybertuner users, you will also receive new user temperament offset numbers in two different versions, depending on size of the piano being sampled. It doesn't get easier than that. While we discuss information useful to tuners at all levels of experience, and all are welcome, it should be noted that a confident understanding of equal temperament will be presumed. If you have not heard a well-balanced, subtle Victorian Style tuning on a nice, modern piano you will be in for a surprise.


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©2018 • Piano Technicians Guild

Grand Action Installation, String-to-Hammer Mating and Voicing

Intermediate/Advanced

Saturday 3:45 - 5:15 p.m.

Room: Heritage B



Grand Action Installation, String-to-Hammer Mating and Voicing

Chris Brown chris@tprtools.com

When after one trip to the bench your grand regulation fits, fine-space hammers, settle wire, tune, and mate strings to their hammers. You will learn how, with vertical-at-strike regulating, strings turn out parallel to the keybed, facilitating damper regulation and simplifying voicing, and, particularly soft-pedal voicing.


Instructor Bio:

Christopher Brown RPT has worn many hats in his 40-year career: college technician, concert tuner, rebuilder, piano-care provider. And now, tool designer and manufacturer, with the Grandwork Regulation Station and accessories offering such grand regulating pain-relief measures as better work visibility, easier access, and elimination of rework.

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©2018 • Piano Technicians Guild

Turbocharging Your Service Calls

Everyone

Saturday 3:45 - 5:15 p.m.

Room: Commonwealth 2



Turbocharging Your Service Calls

Jim Busby busby@cut.net

Do you ever find yourself merely tuning pianos due to lack of time to really improve the instruments? Improve your efficiency by 20 to 30% right now. This class will cover time saving tips and techniques learned from over 30 years in institutional settings where you must get in and out in very short time periods. Improved efficiency can translate into better service and added value to the client with less stress and more income for you.


Instructor Bio:

Jim Busby has worked as a concert technician for Snow College in Utah, for 28 years, and simultaneously at Brigham Young University for 13 years. Receiving extensive training from Steinway, Yamaha, Kawai, and Renner has given Jim a unique perspective that few technicians have been afforded. Jim also has a large clientele of private customers and runs a small rebuilding shop.

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©2018 • Piano Technicians Guild

Gazelle - Reinvent Your Business

Everyone

Saturday 3:45 - 5:15 p.m.

Room: Heritage D



Gazelle - Reinvent Your Business

Tim Barnes timothy@well-lovedpiano.com

If you are trying to make a living as a piano technician in the 21st century, you need Gazelle. The Gazelle Network is a comprehensive software that enables you to manage your business on the go. Gazelle will save time and increase your revenue. Learn how Gazelle can transform your life by helping you focus on the things you love. Gazelle will enable you to spend your time servicing pianos and caring for people rather than playing phone tag and doing office work.


Instructor Bio:

Timothy Barnes, RPT has spent the last 15 years building a successful piano service business that employs multiple technicians and office staff. His background is in music with a BSBA in Economics. He is the co-founder of of the Gazelle Network and is helping piano technicians around the world build stronger businesses so they can focus on the things they love.

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©2018 • Piano Technicians Guild

CAUT Forum

Everyone

Saturday 3:45 - 5:15 p.m.

Room: Commonwealth 1



CAUT Forum

Lucy Urlacher urlacherl@missouri.edu

Join a discussion covering a variety of topics relevant to college and university technicians. There will be a list of topics to start the session, but anyone can bring up anything they would like the group to discuss.


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©2018 • Piano Technicians Guild

To Player or Not to Player

Everyone

Saturday 3:45 - 5:15 p.m.

Room: Independence A



To Player or Not to Player

Matt Hirschfelder info@mattspianotuning.com

If you've ever walked into a pneumatic player piano and suddenly gasped...this is the class for you. Come explore the tools, tricks and wisdom of how to diagnose, tune, and understand this complex pre-computer system. This class will alter your piano reality!


Instructor Bio:

Matt Hirschfelder, holds a MA degree in Music Education from University of Washington and BA degree emphasis in Music Composition and Education from Whitworth University, Washington. Mentors include: David Stocker-RPT, Ken Amend-RPT, Bill Stratton-RPT, and Steve Ganz (retired former RPT); additional experience from first generation pneumatic instructors from the region.

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©2018 • Piano Technicians Guild

Hand Tool Woodworking and Pianos

Intermediate/Advanced

Friday 8:00 - 9:30 p.m.

Room: Conestoga 1 and 2



Hand Tool Woodworking and Pianos

Ben Rocke ben@ctpianoco.com

Learn about wood behavior and how to apply the techniques of hand tool woodworking to common piano repairs. Get involved with live demonstrations and class participation. With these versatile tools, you will be able complete repairs in the field, augmenting your income and avoiding costly return trips.


Instructor Bio:

He opened his own boutique piano sales showroom, the Atelier, in late 2005. He sells quality instruments at all price ranges, rents pianos for performances and recording, and presents intimate concerts and salons with some of the world's finest pianists.

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©2018 • Piano Technicians Guild

Piano Cleaning

Everyone

Saturday 3:45 - 5:15 p.m.

Room: Independence B



Piano Cleaning

Joe Garrett joegarrett@earthlink.net

Learn more about total cleaning of the piano from top to bottom and side to side. We'll discuss needed materials, too. This class also deals with contamination that can be found in pianos.


Instructor Bio:

Joe Garrett RPT has been in the business in the Pacific Northwest for 44 years. His training was with the Fandrich's and Jerry Heermans. Joe is also the author of the G Piano Works Repair Labor Guide and is on the Board of the Randy Potter School of Piano Technology. His entire career consists of high level rebuilding and tuning.

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©2018 • Piano Technicians Guild

Vertical and Grand Dampers

Everyone

Saturday 3:45 - 5:15 p.m.

Room: Heritage A



Vertical and Grand Dampers

Richard Bittner richardbittner@thepianoplace.com

This technical class focuses on grand and vertical dampers and what to do when the dampers are not working correctly. We’ll start with damper sitting, move to adjusting the up-stop rail and also view a demonstration on what to do when the ringing will not stop.


Instructor Bio:

Richard Bittner, RPT is the owner of The Piano Place in Troy, MI, which sells new and used pianos and also does re-building. They offer an apprentice program for associates. He has been a Registered Piano Technician for over 35 years, attends the NAMM show and has been married to Jan Otto-Bittner, RPT for 17 years.

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©2018 • Piano Technicians Guild

Tuning: Dialogue with David Andersen

Everyone

Saturday 3:45 - 5:15 p.m.

Room: Commonwealth 3



Tuning: Dialogue with David Andersen

David Andersen david@davidandersenpianos.com

Find out everything you wanted to know about aural tuning, but were afraid to ask. You'll enjoy this unique opportunity to hear from one of our most talented technicians and presenters.


Instructor Bio:

Moving to Southern California in 1981, David worked extensively with Sherman Clay, the leading Steinway dealer in most of California, both as a concert preparation technician and as a quality control consultant/piano prep manager for Asian piano companies affiliated with Sherman Clay. He took on Steve Bellieu as an apprentice in 1991, and the rebuilding/restoration part of the business soon accelerated and expanded. In the '90's, David began tuning for film composers and select performance venues and recording studios, still his pleasure and specialty. In late 1999 he began a 6-year association with David Abell Fine Pianos, the landmark Southern California piano store, preparing & maintaining new Fazioli, Bosendorfer, Yamaha, and Schimmel grand piano. He opened his own boutique piano sales showroom, the Atelier, in late 2005. He sells quality instruments at all price ranges, rents pianos for performances and recording, and presents intimate concerts and salons with some of the world's finest pianists. David continues to teach various aspects of his craft at Piano Technician's Guild conferences on the local, regional, national and international level. He has held one-day seminars in New York City, Boston, Phoenix, Chicago, Calgary, Baltimore, and Albuquerque, teaching the finer, more subtle aspects of tuning, voicing, regulation, artisanal rebuilding, and diagnostics. His classes always examine how a technician is being as well as what he/she is doing.

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©2018 • Piano Technicians Guild

Introduction to the PTG Technical Exam

Intermediate/Advanced

Wednesday 5:30 - 7:00 p.m.

Room: Heritage D



Introduction to the PTG Technical Exam

Dave Davis & Hannah Beckett dave@davispiano.com

We will walk through the Technical Exam and its requirements. There will be examples of exam equipment, models, and jigs such as one would find on the test, including a preview of the new 3-note grand model which will be implemented in the near future. Come find out how to prepare for the exam, what tools and supplies you will need to bring to the exam site, and what examinees are entitled to before, during and after the examination. Learn ways to best utilize your time, improve efficiency, and cope with exam anxiety and other strategies to help you successfully tackle the exam and become a part of your daily field work. There will be plenty of time for Q&A. For PTG Associate members only.


Instructor Bio:

Dave Davis resides in Seattle, WA and operates a full-service tuning and rebuilding business.

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©2018 • Piano Technicians Guild

Introduction to the Written Exam

Basic

Wednesday 5:30 - 7:00 p.m.

Room: Conestoga 1 and 2



Introduction to the Written Exam

Robert Guenther guentherpiano@gmail.com

This class is revealing. It will acquaint you with the field of knowledge that will be explored on the Written Exam. It will expose the breadth of material with which you will need to be familiar as a piano technician. If you are new to the field, come find out what you need to know. For PTG Associate members only.


Instructor Bio:

Robert has a Bachelor of Music degree from Millikin University, Decatur IL, and taught public high school music before becoming involved with piano tuning in 1976. He was a founding faculty member of the Chicago School for Piano Technology and wrote the curriculum for their classes in tuning and business.

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©2018 • Piano Technicians Guild

Tuning Examiner and Assistant Training

Intermediate/Advanced

Wednesday 5:30 - 7:00 p.m.

Room: Commonwealth 1



Tuning Examiner and Assistant Training

Alan Crane alan2crane@gmail.com

RPT certification is one of the core benefits PTG offers to its members. Also, exam rooms can be the best place to learn. In this class, you'll find out how to become a Certified Tuning Examiner (CTE). We'll discuss tips for giving a good exam, aural verification, and possible pitfalls. For RPT members only.



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©2018 • Piano Technicians Guild

Five Masters

Everyone

Wednesday 5:30 - 7:00 p.m.

Room: Heritage C



Five Masters

Experience a rare opportunity to learn from five of PTG's finest. Each will demonstrate their tuning hammer technique, how they develop stability, how to tune perfect unisons, and how they manage pins and strings that do not render well. You'll see demonstrations on both grand and vertical pianos. Compare their techniques and learn how to improve your own.



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©2018 • Piano Technicians Guild

CyberTuner's Continual Evolution

Everyone

Thursday 5:30 - 7:00 p.m.

Room: Independence B B



CyberTuner's Continual Evolution

Dean Reyburn & Carl Lieberman dean@reyburn.com, carlpianotech@yahoo.com

Optimized for both iPads and iPhones/iPods, iRCT matches the way you work. Learn about improved Pure 12th, single pass tunings including pitch adjustment, more customizable with NEW Custom Equalizer.


Instructor Bio:

Dean passed his RPT exams in 1978 and has 40+ years Concert and home tuning experience. Served on the PTG Exam Committee as Advisor and CTE skill reviewer. Dean learned piano technology at Moody Bible Institute from Virgil Smith and Robert Carbaugh. Dean is lead CyberTuner Software Engineer. He enjoys tennis, biking and hiking in his spare time.

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©2018 • Piano Technicians Guild

Tuning Effectively with the Accu-Tuner

Everyone

Thursday 5:30 - 7:00 p.m.

Room: Heritage A



Tuning Effectively with the Accu-Tuner

Randi Potter, RPT, ARPT randy@pianotuning.com

Learn how you can use the Accu-Tuner to lighten your work load. It has the ability to take the work out of tuning, letting you auto pilot through your tunings, saving your ears and brain a lot of work. Take three measurements and get tuning quickly and accurately. We'll cover creating tunings with and without custom adjustments to tailor the tuning to your taste. Come with your questions and we'll make time to answer them.


Instructor Bio:

Randi has been tuning for over 40 years, and teaching for almost that long. She has trained with major factories (and also minor ones) in the US, Europe and Asia, and serves clients in homes, schools, churches and on the concert stage. Her specialty is high level tuning and regulating.

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©2018 • Piano Technicians Guild

Tuning with the Verituner

Everyone

Thursday 5:30 - 7:00 p.m.

Room: Heritage B



Tuning with the Verituner

Dave Carpenter dave@veritune.com

See up close how to take advantage of the unique tuning features of the Verituner product line, including our app for iPhone, iPod and iPad. We will cover pitch raises, fine tuning, setting standard pitch, temperament, stretch styles, and saving tunings. Learn the best practices for getting a great sounding tuning on any piano with the fewest steps.


Instructor Bio:

Dave Carpenter is the lead designer of the Verituner line of electronic tuning devices and software. Dave's background includes an engineering degree, and 20 years of exploring, teaching and enjoying all aspects of piano technology. He is a frequent instructor at PTG conventions and seminars, and an RPT member and past president of the PTG Chicago Chapter.

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©2018 • Piano Technicians Guild

Unison Building with Unisono

Everyone

Thursday 5:30 - 7:00 p.m.

Room: Heritage E



Unison Building with Unisono

Bernhard Stopper, Kent Swafford info@piano-stopper.de, kswafford@gmail.com

In this class, presenters demonstrate unison building in the tuning process with support from the Unisono app, which provides a fascinating visual feedback to get the unisons ultra clean, projecting and long sustaining. Unisono is used along with OnlyPure in this class, but can also be used side by side with other ETD's or even as support with aural tuning.


Instructor Bio:

Bernhard Stopper is piano technician in Tübingen, Germany, the author of Pure 12ths Equal Temperament, and developer of Tunic OnlyPure and Unisono tuning software. Kent Swafford, RPT, is the piano technician for the University of Missouri-Kansas City, the author of Piano Technicians Journal articles, a past president of the Piano Technicians Guild, and a recipient of PTG's Golden Hammer Award.

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©2018 • Piano Technicians Guild

Inside the Tuning Exam

Intermediate/Advanced

Thursday 5:30 - 7:00 p.m.

Room: Commonwealth 1



Inside the Tuning Exam

Keith Kopp keith_kopp@byu.edu

You will be led through the requirements of the RPT Tuning Exam and an overview of exam equipment and procedures. Find out how to prepare for the exam, what tools and supplies you will need to bring to the exam site and what examinees are entitled to before, during and after the examination. Learn how to best utilize your time, improve efficiency and cope with exam anxiety, and other skills and strategies you need to successfully tackle the exam. For PTG members only.


Instructor Bio:

Keith has been teaching tuning class for over 15 years and studying the concepts being taught. He as a good back ground on how sound work from a sound engineering background. Aaron is a advance live sound engineer. His services are requested nationally. He teaches the subject on the university level.

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©2018 • Piano Technicians Guild

Technical Examiner Training

Intermediate/Advanced

Thursday 5:30 - 7:00 p.m.

Room: Heritage D



Technical Examiner Training

Dave Davis dave@davispiano.com

The supervising examiner on a Technical Exam must be certified as a Technical Examiner, Certified (TEC) in order for the exam to be valid. We'll discuss the certification requirements, demonstrate exam equipment, analyze the skills and attitudes required of a competent examiner, and talk about common exam problems and issues. All RPTs with an interest in Technical testing, TECs with questions, TEC trainees and RPTs just thinking about getting involved in testing are invited to attend. For RPT members only.


Instructor Bio:

Dave Davis resides in Seattle, WA and operates a full-service tuning and rebuilding business.

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©2018 • Piano Technicians Guild

CyberTuner's Continual Evolution

Everyone

Friday 5:30 - 7:00 p.m.

Room: Independence B



CyberTuner's Continual Evolution

Dean Reyburn & Carl Lieberman dean@reyburn.com, carlpianotech@yahoo.com

Optimized for both iPads and iPhones/iPods, iRCT matches the way you work. Learn about improved Pure 12th, single pass tunings including pitch adjustment, more customizable with NEW Custom Equalizer.


Instructor Bio:

Dean passed his RPT exams in 1978 and has 40+ years Concert and home tuning experience. Served on the PTG Exam Committee as Advisor and CTE skill reviewer. Dean learned piano technology at Moody Bible Institute from Virgil Smith and Robert Carbaugh. Dean is lead CyberTuner Software Engineer. He enjoys tennis, biking and hiking in his spare time.

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©2018 • Piano Technicians Guild

Tuning Effectively with the Accu-Tuner

Everyone

Friday 5:30 - 7:00 p.m.

Room: Heritage A



Tuning Effectively with the Accu-Tuner

Randi Potter, RPT, ARPT randy@pianotuning.com

Learn how you can use the Accu-Tuner to lighten your work load. It has the ability to take the work out of tuning, letting you auto pilot through your tunings, saving your ears and brain a lot of work. Take three measurements and get tuning quickly and accurately. We'll cover creating tunings with and without custom adjustments to tailor the tuning to your taste. Come with your questions and we'll make time to answer them.


Instructor Bio:

Randi has been tuning for over 40 years, and teaching for almost that long. She has trained with major factories (and also minor ones) in the US, Europe and Asia, and serves clients in homes, schools, churches and on the concert stage. Her specialty is high level tuning and regulating.

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©2018 • Piano Technicians Guild

Tuning with the Verituner

Everyone

Friday 5:30 - 7:00 p.m.

Room: Heritage B



Tuning with the Verituner

Dave Carpenter dave@veritune.com

See up close how to take advantage of the unique tuning features of the Verituner product line, including our app for iPhone, iPod and iPad. We will cover pitch raises, fine tuning, setting standard pitch, temperament, stretch styles, and saving tunings. Learn the best practices for getting a great sounding tuning on any piano with the fewest steps.


Instructor Bio:

Dave Carpenter is the lead designer of the Verituner line of electronic tuning devices and software. Dave's background includes an engineering degree, and 20 years of exploring, teaching and enjoying all aspects of piano technology. He is a frequent instructor at PTG conventions and seminars, and an RPT member and past president of the PTG Chicago Chapter.

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©2018 • Piano Technicians Guild

Unison Building with Unisono

Everyone

Friday 5:30 - 7:00 p.m.

Room: Heritage E



Unison Building with Unisono

Bernhard Stopper, Kent Swafford info@piano-stopper.de, kswafford@gmail.com

In this class, presenters demonstrate unison building in the tuning process with support from the Unisono app, which provides a fascinating visual feedback to get the unisons ultra clean, projecting and long sustaining. Unisono is used along with OnlyPure in this class, but can also be used side by side with other ETD _s or even as support with aural tuning.


Instructor Bio:

Bernhard Stopper is piano technician in Tübingen, Germany, the author of Pure 12ths Equal Temperament, and developer of Tunic OnlyPure and Unisono tuning software. Kent Swafford, RPT, is the piano technician for the University of Missouri-Kansas City, the author of Piano Technicians Journal articles, a past president of the Piano Technicians Guild, and a recipient of PTG's Golden Hammer Award.

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©2018 • Piano Technicians Guild

Sell Your Grand Customers More Regulations

Everyone

Wednesday 8:00 - 9:30 a.m.

Room: Heritage B



Sell Your Grand Customers More Regulations

Chris Brown chris@tprtools.com

The Grandwork Protocol provides one-stop bench regulating for grand actions. Work fits in the piano and steps don't undo previous steps. Good referencing prepares hammers to address their strings vertically, improving tone, power, and repetition. Consistent success with the Grandwork method brings confidence and enthusiasm that sells this work.


Instructor Bio:

Christopher Brown RPT has worn many hats in his 40-year career: college technician, concert tuner, rebuilder, piano-care provider. And now, tool designer and manufacturer, with the Grandwork Regulation Station and accessories offering such grand regulating pain-relief measures as better work visibility, easier access, and elimination of rework.

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©2018 • Piano Technicians Guild

Jumpstart Your Business

Everyone

Wednesday 8:00 - 9:30 a.m.

Room: Heritage D



Jumpstart Your Business

Tim Barnes timothy@well-lovedpiano.com

Geared towards young businesses and new piano technicians, this class demonstrates how the Gazelle Network, a new software that enables you to manage your business on the go, can save you time and increase your revenue. We will also focus on how Google, Facebook, and others have changed their platforms and capabilities.


Instructor Bio:

Timothy Barnes, RPT has spent the last 15 years building a successful piano service business that employs multiple technicians and office staff. His background is in music with a BSBA in Economics. He is the co-founder of of the Gazelle Network and is helping piano technicians around the world build stronger businesses so they can focus on the things they love.

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©2018 • Piano Technicians Guild

Harmony, Health and Music

Everyone

Wednesday 8:00 - 9:30 a.m.

Room: Independence B



Harmony, Health and Music

Daniel Sponenburg dsponenburg@yahoo.com

Modern medicine uses laws of harmony to image, diagnose and treat illness. Music and sound has long been used in healing and renewal in many cultures. This new class explores ancient beliefs, current science, and technology that uses vibration and music. We'll also compare A-440 and A-432 tuning.


Instructor Bio:

Daniel M. Sponenburg is an RPT with over 50 years of piano tuning experience. He maintains a private tuning piano tuning and rebuilding practice with over 2000 clients. He is the Concert Technician at an All Steinway School, Kutztown State University. Daniel sings as a cantor in an Orthodox Catholic Church and is a pianist for charitable events and civics clubs.

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©2018 • Piano Technicians Guild

To Player or Not to Player

Everyone

Wednesday 8:00 - 9:30 a.m.

Room: Independence A



To Player or Not to Player

Matt Hirschfelder info@mattspianotuning.com

If you've ever walked into a pneumatic player piano and suddenly gasped...this is the class for you. Come explore the tools, tricks and wisdom of how to diagnose, tune, and understand this complex pre-computer system. This class will alter your piano reality!


Instructor Bio:

Matt Hirschfelder, holds a MA degree in Music Education from University of Washington and BA degree emphasis in Music Composition and Education from Whitworth University, Washington. Mentors include: David Stocker-RPT, Ken Amend-RPT, Bill Stratton-RPT, and Steve Ganz (retired former RPT); additional experience from first generation pneumatic instructors from the region.

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©2018 • Piano Technicians Guild

Keyboard Replacement: Why, How and How Much?

Basic

Wednesday 8:00 - 9:30 a.m.

Room: Commonwealth 2



Keyboard Replacement: Why, How and How Much?

Richard Cromwell rcromwell1@gmail.com

Replacing a worn out, badly damaged, or geometrically problematic keyset has remained an elusive and even intimidating procedure to a vast majority of technicians. This presentation will aim to change that by arming you with the knowledge required to offer this valuable and specialized service to your clientele.


Instructor Bio:

A full-time piano technician since 2004, Richard took over as head of Pianotek Supply Co.'s "Custom keyboard" division for 6 years. In 2015 he took over the operation and after modernizing the production methodology, he created one of the most highly regarded custom keyboard manufacturing companies on Earth, Detroit Pianoworks.

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©2018 • Piano Technicians Guild

Wood Identification for Piano Technicians

Basic

Wednesday 8:00 - 9:30 a.m.

Room: Conestoga 1 and 2



Wood Identification for Piano Technicians

Louis del Bene louis@brevetpiano.com

As technicians, understanding our materials is vital to creative problem solving and gaining confidence in our work. This class takes a hands-on approach to identifying and describing woods found in and around the piano. Participation is encouraged by examining, describing, and drawing various pieces of wood and their grain orientations.


Instructor Bio:

After graduating from the two year Piano Technology program at the North Bennet Street School in 2007, Louis del Bene, RPT has worked as a piano rebuilder for small rebuilding shops in many capacities as well as a self employed piano technician/rebuilder, servicing pianos from home to concert stage and recording studio. He currently works as a piano technician in the Boston, MA area while also working as a member of the faculty at the North Bennet Street School.

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©2018 • Piano Technicians Guild

Strategies for Passing Part 1 of the PTG Tuning Exam

Everyone

Wednesday 8:00 - 9:30 a.m.

Room: Commonwealth 1



Strategies for Passing Part 1 of the PTG Tuning Exam

Bill Bremmer billbrpt@charter.net

The focus will be exclusively on the techniques required to pass Part 1 of the PTG Tuning Exam. We'll cover finding pitch from a tuning fork or electronic tone. Four temperament tuning sequences will be demonstrated: traditional 4ths & 5ths and three sequences from a chain of contiguous major thirds.


Instructor Bio:

Bill Bremmer RPT is a 35 year Member of PTG and 27 year CTE. He has served as Chapter President, Vice President and Delegate, Instructor at Conventions, Seminars, Chapter Technicals and private tutor. Author of numerous articles on tuning, has created several unique temperament and octave sequences.

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©2018 • Piano Technicians Guild

Two Steps Forward

Everyone

Wednesday 8:00 - 9:30 a.m.

Room: Commonwealth 1



Two Steps Forward

Ken Eschete & Dan Levitan ken.eschete@gmail.com, danlevitan@mindspring.com

Introducing Acryloid B-72, an inexpensive, non-toxic, rapidly-drying hardener that increases power but not stridency; and a new method of needle insertion that rapidly and precisely changes the distribution of tension and compression in hammer felt. Added bonus: a high-efficiency, low-tech hammer mating and string leveling method.


Instructor Bio:

Ken Eschete is a native of New Orleans and has lived in Spokane since 2013. His experience as a concert-tuner started with the New Orleans Symphony and was continued through thirteen years as the lead-technician at Northwestern University. Ken is a graduate of NBSS, and trained with both Steinway and Baldwin Concert & Artist Departments. Dan:Daniel Levitan, the author of The Craft of Piano Tuning and the former tuning editor of The Piano Technicians Journal, is best known for his groundbreaking research into inharmonicity and his innovative tuning hammer designs. A graduate of the North Bennet Street School (1975), he works as a field piano service technician in New York City.

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©2018 • Piano Technicians Guild

Facebook Ads for the Piano Technician

Everyone

Thursday 8:00 - 9:30 a.m.

Room: Independence B



Facebook Ads for the Piano Technician

Torger Baland balandpiano@gmail.com

Explore Facebook as a business marketing resource for the piano tech. Learn how to select, target and create a FB marketing campaign that will strike a chord with your intended audience.


Instructor Bio:

Torger Baland RPT Saint Paul, MN is a graduate of Saint Johns University, MN has a background is in theater technical, performing arts, analytical paralegal work and of course piano service. Torger has used Facebook ads exclusively since 2008, reached 5,535,000 impressions and can make my phone ring by turning the ads on or off.

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©2018 • Piano Technicians Guild

Gut Taxes?

Everyone

Thursday 8:00 - 9:30 a.m.

Room: Independence A



Gut Taxes?

John Gallen 1040pianos@gmail.com

So ...you filed your taxes. Did you claim everything to which you were entitled? What can you do to change it? You put a sign on your car. Can you deduct all your mileage? What about health care? Will you ever retire? Let's find some answers.


Instructor Bio:

Besides being Production Supervisor at Brooks,Ltd. starting nearly 22 years ago, John has also been a tax preparer for over 24 years. He is treasurer of three non-profit organizations, and has owned his piano business for 30 years.

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©2018 • Piano Technicians Guild

Get Connected with QRS

Everyone

Thursday 8:00 - 9:30 a.m.

Room: Heritage D



Get Connected with QRS

Lori Clutter loric@qrsinc.com

QRS has done it again! A "Ground Breaking" product ! Every technician will want 2 or 3 of these in his tool box to maximize on-site service call income. Come see what all the excitement is about - you'll be glad you did.


Instructor Bio:

Lori Clutter is the Eastern Regional Sales Director / Product Specialist for QRS Music Technologies

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©2018 • Piano Technicians Guild

It's Not Up to You

Basic

Thursday 8:00 - 9:30 a.m.

Room: Hickory A & B



It's Not Up to You

William Monroe bill@a440piano.net

Come learn a philosophy to selling work - from basic repairs to complete rebuilding - based upon educating our clients and helping THEM decide how best to service their pianos. We'll show organizational worksheets and templates, talk about how to present information to our clients, and will explore many of the jobs we sell - as well as some potential pitfalls.


Instructor Bio:

Bill began his piano career with help from Ward Guthrie, RPT in Bozeman, MT. He graduated the Randi Potter School and has attended the 2002 Randi Potter ATS, 2004 Yamaha LRS, 2008 S&S Technical Academy and the 2010 S&S Extended Technical Academy. Bill has worked for many dealers but currently serves a private clientele.

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©2018 • Piano Technicians Guild

The Una Corda

Intermediate/Advanced

Thursday 8:00 - 9:30 a.m.

Room: Heritage A



The Una Corda

Carl Radford radfordpiano@gmail.com

We'll take a closer look at the second most overlooked and neglected pedal on the piano, and learn how to make it operate smoothly, consider various shift positions, and examine several techniques to voice the hammers in the shifted position for optimal tone. When well-regulated and voiced, the soft pedal can add another beautiful color in the musician's palette and take your voicing to a higher level.


Instructor Bio:

Carl Radford, RPT, has been an independent piano technician the Chicago area for over 30 years. He has been exploring historical tunings for most of that time, during which he has presented many multi-piano demonstrations on the subject. Also an accomplished pianist and performer, he has appeared in numerous stage productions, as well as in commercials, and on the Oprah Winfrey Show. He received a degree in Piano and Theater From Eastern Michigan University.

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©2018 • Piano Technicians Guild

Tuning Mechanics, Tuning Hammers and Their Techniques

Intermediate/Advanced

Thursday 8:00 - 9:30 a.m.

Room: Heritage B



Tuning Mechanics, Tuning Hammers and Their Techniques

Baoli Liu baoli_liu@hotmail.com

The first part of this class is a report of tuning mechanics research conducted by three piano technicians with mechanical backgrounds. The research introduces a few conclusions regarding tuning mechanics. The second part of this class is a demonstration of a variety of tuning hammers and hammer techniques related to the application of these conclusions.


Instructor Bio:

Baoli liu,RPT, was an associate professor of Piano Technology in China before immigrating to the United States in 2000. He is currently working for the University of Wisconsin-Madison as the distinguished Instrumentation Innovator-Instruction. Prior to that, he worked at the University of Cincinnati and the Interlochen Center for the Arts as visiting scholar and piano technician.

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©2018 • Piano Technicians Guild

Facebook Ads for the Piano Technician

Everyone

Friday 8:00 - 9:30 a.m.

Room: Independence B



Facebook Ads for the Piano Technician

Torger Baland balandpiano@gmail.com

Explore Facebook as a business marketing resource for the piano tech. Learn how to select, target and create a FB marketing campaign that will strike a chord with your intended audience.


Instructor Bio:

Torger Baland RPT Saint Paul, MN is a graduate of Saint Johns University, MN has a background is in theater technical, performing arts, analytical paralegal work and of course piano service. Torger has used Facebook ads exclusively since 2008, reached 5,535,000 impressions and can make my phone ring by turning the ads on or off.

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©2018 • Piano Technicians Guild

The Dangers We Face

Everyone

Friday 8:00 - 9:30 a.m.

Room: Heritage A



The Dangers We Face

Blaine Hebert blaine.hebert@charter.net

Piano work exposes us to many biological and chemical hazards which, according to public health recommendations, should be avoided at all costs. Figuring out which of these are actually deadly and which are "CYA" can be tough. Together we will sort out some of the issues.


Instructor Bio:

Blaine Hebert is a 3rd generation piano technician and has tuned and repaired pianos for most of his life. He also has a masters degree in biology and has had 23 years of college and high school teaching experience.

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©2018 • Piano Technicians Guild

Reimagine, Reinvent and Rebuild Bridges

Advanced

Friday 8:00 - 9:30 a.m.

Room: Heritage D



Reimagine, Reinvent and Rebuild Bridges

Jude Reveley info@absolute-piano.com

Rebuilding bridges is one of, if not the most, complicated tasks a rebuilder can face. The work must be precise and so much is on the line. Until recently, the industry standard involved an antiquated process for setting down-bearing and replicating the bridgepin pattern. The standard has now changed, and the revolution is about to begin. Don't miss out!


Instructor Bio:

Jude Reveley began his apprenticeship as a piano technician in 1992 while completing his B.A in Music at the Berklee College of Music in Boston, Massachusetts. His fascination with the piano and its inner workings led to the founding of Absolute Piano Restoration, Inc. where his Design Driven╗ approach to restoration was developed and continues to evolve. This involves the manufacture and design of new soundboard panels and assemblies, new keyboards and actions, as well as products, tools and workshops for the trade. Jude has taught numerous classes for the PTG and other piano related organizations at the local, regional and national level and continues to refine his understanding of the piano through the many associations he has formed within the industry. Jude was awarded The Crowl-Travis Member of Note Award at the Annual Piano Technician's Guild Convention in 2016.

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©2018 • Piano Technicians Guild

Glue: Getting Into a Sticky Situation

Everyone

Friday 8:00 - 9:30 a.m.

Room: Independence A



Glue: Getting Into a Sticky Situation

Duane McGuire tuner@mcguirepiano.com

In repair and rebuilding, many choices of glues are available. This class will discuss the attributes of glues available and their application in piano work. We'll also have a bit of fun with some destructive testing, but without destroying an actual piano.


Instructor Bio:

Duane McGuire tunes, services and restores pianos in Clinton, UT. Duane joined the PTG in 2008, earned RPT status in 2013, and currently serves as the president of the Salt Lake City Chapter. He is an experienced woodworker who also worked as a craftsman in pipe organ building.

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©2018 • Piano Technicians Guild

It's Not Up to You

Basic

Friday 8:00 - 9:30 a.m.

Room: Hickory A & B



It's Not Up to You

William Monroe bill@a440piano.net

Come learn a philosophy to selling work _ from basic repairs to complete rebuilding - based upon educating our clients and helping THEM decide how best to service their pianos. We'll show organizational worksheets and templates, talk about how to present information to our clients, and will explore many of the jobs we sell - as well as some potential pitfalls.


Instructor Bio:

Bill began his piano career with help from Ward Guthrie, RPT in Bozeman, MT. He graduated the Randi Potter School and has attended the 2002 Randi Potter ATS, 2004 Yamaha LRS, 2008 S&S Technical Academy and the 2010 S&S Extended Technical Academy. Bill has worked for many dealers but currently serves a private clientele.

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©2018 • Piano Technicians Guild

Voicing Abel Hammers

Everyone

Friday 8:00 - 9:30 a.m.

Room: Heritage B



Voicing Abel Hammers

Joe Swenson & Norbert Abel swensonja2002@gmail.com, info@abel-pianoparts.de

This class will begin with a presentation covering the piano hammer manufacturing process, and materials used in three separate types of Abel hammers. You’ll then see a demonstration of a variety of voicing procedures ­using examples of these various types of hammers which have all been installed on a section of a single piano. This set-up will help highlight the various tonal characteristics ­- and voicing requirements - of the different types of hammers.


Instructor Bio:

Much of Joe's 35 years as a piano technician has been spent as a technical consultant to factories in both Europe and Asia. This experience has included the establishment of various procedures and quality control measures involved in the final regulation and voicing aspects of piano manufacturing. In addition to his factory consulting, Joe's responsibilities in his present position as Technical Director for Seiler North America include performing the final preparation procedures on select Seiler pianos as they arrive in the US.

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©2018 • Piano Technicians Guild

Voicing the Treble in Grand Pianos

Intermediate/Advanced

Friday 8:00 - 9:30 a.m.

Room: Heritage E



Voicing the Treble in Grand Pianos

Eric Schandall eschandall@gmail.com

The treble in grand pianos can be the most difficult register to voice. There are many techniques that can be used to help in getting the best we can from this area. As time allows, we will explore the tolerance of the hammer to needling, over needling, and possible recovery of good tone from overzealous voicing. There will be reference to preparation of concert and recording instruments throughout the class.


Instructor Bio:

Eric Schandall RPT, graduated from the North Benet Street School in 1967. He worked for over 25 years as a University Technician and also was the Administrator/Instructor of Technical Training and Education at Steinway & Sons in New York City for seven years. He now lives with his wife and family in Oslo, Norway

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©2018 • Piano Technicians Guild

Light Hammer Tone Regulation

Everyone

Saturday 8:00 - 9:30 a.m.

Room: Commonwealth 2



LightHammer Tone Regulation

Ed McMorrow ed@lighthammerpiano.com

Tone regulation skills are fundamental knowledge a piano technician must have to evaluate the quality of a piano and what service it requires to meet pianist expectations. Learn how to understand the how and why of great tone and touch. If your piano playing skills are modest or nonexistent, learn how to develop a "feel" for how a pianist senses control and repetition. Specifications and a method for establishing the proper strike point in the top octaves when mounting hammers will be presented. Learn why downweight and upweight tell you nothing about how an action will feel, and how and why to build tone in soft hammers. See why the precepts of LightHammer Tone Regulation first presented over 30 years ago have stood the test of time.


Instructor Bio:

Edward J. McMorrow RPT has a long and broad history of accomplishment in piano service. He has much experience both preparing pianos for the concert stage and rebuilding pianos. He is the author of the book; The Educated Piano. He is the author and owner of US Patent #9,117,42 called the; Fully Tempered Duplex Scale. Such that there can be called a state of the art about pianos; he is a leader in establishing that.

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©2018 • Piano Technicians Guild

Gut Taxes?

Everyone

Saturday 8:00 - 9:30 a.m.

Room: Independence A



Gut Taxes?

John Gallen 1040pianos@gmail.com

So ...you filed your taxes. Did you claim everything to which you were entitled? What can you do to change it? You put a sign on your car. Can you deduct all your mileage? What about health care? Will you ever retire? Let's find some answers.


Instructor Bio:

Besides being Production Supervisor at Brooks,Ltd. starting nearly 22 years ago, John has also been a tax preparer for over 24 years. He is treasurer of three non-profit organizations, and has owned his piano business for 30 years.

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©2018 • Piano Technicians Guild

The Steinway Sostenuto

Everyone

Saturday 8:00 - 9:30 a.m.

Room: Commonwealth 1



The Steinway Sostenuto

Lucy Urlacher urlacherl@missouri.edu

This class is for the piano technician who has clients who must have a functioning sostenuto. Often this client would be playing a Steinway. We’ll clarify use and functioning of the Steinway sostenuto and discuss an organized approach to regulating the sostenuto.


Instructor Bio:

Lucy Urlacher majored in Music Education. Out of tune school pianos lead to becoming an RPT. For 27 years she tuned in the Kansas City area. In 2008 she became piano technician for the University of Missouri Columbia where she maintains 114 pianos, two harpsichords, and a celeste.

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©2018 • Piano Technicians Guild

Evaluations and Comprehensive Piano Appraisals

Intermediate/Advanced

Saturday 8:00 - 9:30 a.m.

Room: Heritage D



Evaluations and Comprehensive Piano Appraisals

Mike Ello mike@ellopianoservice.com

As professional piano technicians, we can offer our customers a simple evaluation of a piano for a potential purchase or sale. We can also provide a more comprehensive piano appraisal that will meet the requirements necessary for insurance value coverage or the fair market donation value on IRS form 8283. Find out more about providing these services to your customers.


Instructor Bio:

Mike Ello, RPT has been working on pianos since 1983. His family owned business is based in Richmond, TX, servicing the greater Houston area with tuning, regulating, voicing, rebuilding, and finish touch up services. You can visit Mike's website at www.ellopianoservice.com.

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©2018 • Piano Technicians Guild

Advanced Basic Tuning Theory

Everyone

Saturday 8:00 - 9:30 a.m.

Room: Heritage B



Advanced Basic Tuning Theory

Keith Kopp & Aaron Kopp keith_kopp@byu.edu

This is a new in-depth study developed for this year's institute. We will explore the traditional way we have been taught what beats are and how we have tuned with them. We will provide new insights into what is actually being heard. Beginning tuners will have a better understanding of what to listen for. Experienced tuners will gain new insights into what they are hearing. In both cases, you should come away a better tuner.


Instructor Bio:

Keith has been teaching tuning class for over 15 years and studying the concepts being taught. He as a good back ground on how sound work from a sound engineering background. Aaron is a advance live sound engineer. His services are requested nationally. He teaches the subject on the university level.

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©2018 • Piano Technicians Guild

All's Well That Ends Well

Everyone

Saturday 8:00 - 9:30 a.m.

Room: Commonwealth 3



All's Well That Ends Well

Carl Radford radfordpiano@gmail.com

Do pianists play music in Well Temperament differently than in Equal Temperament? Should the tempos, pedaling or nuances change? Do composers compose differently based on the tuning? A variety of music will be performed and interpreted on two pianos tuned in Equal and Well temperaments. We'll explore how to utilize each tuning to bring out the best in the music, and the music to bring out the best in each tuning.


Instructor Bio:

Carl Radford, RPT, has been an independent piano technician the Chicago area for over 30 years. He has been exploring historical tunings for most of that time, during which he has presented many multi-piano demonstrations on the subject. Also an accomplished pianist and performer, he has appeared in numerous stage productions, as well as in commercials, and on the Oprah Winfrey Show. He received a degree in Piano and Theater From Eastern Michigan University.

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Tuning Limits

Intermediate/Advanced

Saturday 8:00 - 9:30 a.m.

Room: Heritage A



Tuning Limits

Daniel Sponenburg dsponenburg@yahoo.com

Craftsmen must know and enjoy their materials and their limitations - be it wood, stone, metal, clay or sound. We tuners must know the material that is harmony. Tuning Limits explores the tangible factors that make harmony sound good, the musical commas and other factors that compromise harmony.


Instructor Bio:

Daniel M. Sponenburg is an RPT with over 50 years of piano tuning experience. He maintains a private tuning piano tuning and rebuilding practice with over 2000 clients. He is the Concert Technician at an All Steinway School, Kutztown State University. Daniel sings as a cantor in an Orthodox Catholic Church and is a pianist for charitable events and civics clubs.

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Grand Regulation Actionpaloza

Intermediate/Advanced

Thursday 8:00 a.m. - 5:15 p.m.

Room: Commonwealth 4



Grand Regulation Actionpaloza

Rick Baldassin, & Carl Teel rick@baldassinpianos.com

This hands-on class combines the popular Are You Regulationally Challenged? and Are You Still Regulationally Challenged? classes into an all-day experience. Students will first work in small groups to diagnose problems on a series of action models after which the solutions to the problems will be presented. Each student will then regulate a PTG test model according to a step-by-step procedure and his or her work will be checked for accuracy. This will be an intense day, but the instructors will make it fun. Limit 24 students. Pre-registration required. Fee: $40. Materials and tools will only be provided for 24 participants, but observers are welcome.


Instructor Bio: Rick Baldassin received his education and piano technology training from Brigham Young University. He is the author of the book On Pitch, which was recently re-published. Rick served as the Tuning Editor for the Journal from 1987 to 1991. His teaching has taken him to piano factories and conventions throughout the United States, Canada, Europe, Russia, Korea and Australia. Rick has served as the Concert Technician for the Utah Symphony for over 20 years, and has been the Teaching and Technical Consultant for Renner since 1989. He has been trained in the concert and artist programs of Fazioli, Steinway and Yamaha, and has been a consultant to the Falcone, Mason & Hamlin, and Pramberger Piano Companies. Rick also serves as the Technical Support Director for Fazioli in North America. He is a Member of Note, Jim Burton, and Hall of Fame award winner. Rick and his wife Cindy currently operate Baldassin Pianos, a full-line rebuilding and retail showroom located in Salt Lake City.

Carl Teel has been repairing and restoring pianos for over 30 years. He has been a member of PTG since 1976, and since 1979 has served continuously as Treasurer of the Salt Lake City Chapter. Carl was instrumental in running the Utah Intermountain Seminar for a number of years. He is a popular instructor at local, regional and national conventions, and is a consultant to piano technicians throughout Utah.


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©2018 • Piano Technicians Guild

To Hang or Not to Hang

Intermediate/Advanced

Thursday 8:00 a.m. - 5:15 p.m.

Room: Commonwealth 2



To Hang or Not to Hang

Keith Bowman & Mike Carraher bowmanpiano@comcast.net, carrspiano@comcast.net

What action part wears the quickest? The hammer. What action part most affects the action geometry, tone and tuneability? The hammer. When dealing with hammer wear, you must decide whether to file the hammers or to replace them. This all-day class covers action evaluation and diagnostics, action tear down, parts alignment and traveling. We demonstrate accurate hammer filing with the shanks attached, and hammer hanging using a new fixture. Never use old shanks! Learn how to accurately bore the original hammer butt to accept new shanks. Equipment setup and shop safety also covered.


Instructor Bio:

Keith Bowman RPT - Keith has over 40 years experience in woodworking and has worked full time in piano technology for 35 years. He is known for development of a wide range of tools and fixtures, and as a past creator of the Golden Hammer Award. Keith teaches regionally and nationally on many subjects and has authored several articles in the Piano Technicians Journal. He is a senior technical consultant for Hailun USA.

Mike Carraher RPT - Since 1979 Mike has worked full time in piano service and rebuilding. He has been a Certified Examiner for the PTG since 1981, and continues to provide training and mentorship as a regional and national PTG instructor. He has served on numerous committees at the local and national level and has received several PTG awards including Member of Note and Examiner of the Year. He is a senior technical consultant for Hailun USA and makes shop tools and fixtures for the industry.

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©2018 • Piano Technicians Guild

DROP-IN SHOP

Everyone

Friday 8:00 a.m. - 5:15 p.m.

Room: Heritage C



DROP-IN SHOP

Hughes, Kelly, Eschete, Stewart davidghughesrpt@comcast.net

Drop-In Shop is an onsite micro-workshop created especially for the convention so that convention attendees can observe and interact with a handful of select shop technicians and rebuilders while they work in their shop. We all have preferred learning styles. Drop-In Shop utilizes a variety of alternative teaching techniques other than lecture-style. Drop-In Shop will take place all day Friday in the same room as Competency Playground.


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Piano Technicians Playground

Everyone

Friday 8:00 a.m. - 5:15 p.m.

Room: Heritage C



Piano Technicians Playground

Bill Davis bill@a440piano.net

The ever-evolving Playground has multiple workstations where individuals watch a video demonstration, then practice the skill. All tasks are presented in a step-by-step manner in an environment that promotes success. Whether a beginner or a 30-year technician, you'll find this hands-on class, where tools and materials are provided, to be a best-practice opportunity to explore, discover, improve and polish skills.


Instructor Bio:

Jude Reveley is a nationally known rebuilder who specializes in the design and redesign of grand actions.

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©2018 • Piano Technicians Guild

One-Day Grand Piano Service

Everyone

Saturday 8:00 a.m. - 5:15 p.m.

Room: Commonwealth 4



One-Day Grand Piano Service

Don Mannino KawaiDon@live.com

This all-day class will feature a grand piano which has been used and abused and needs service badly. Don will demonstrate practical and efficient methods for making an unhappy older piano into an enjoyable, pleasing musical instrument in the space of a one-day service appointment. Topics discussed and demonstrated will be prioritizing and planning the day's work, cleaning, keyboard easing and lubrication, fast hammer filing methods, and a session on grand regulation for maximum performance. Mixed into the demonstrations will be discussions of action center service, grand action regulation methods with and without specifications, full-piano voicing, tuning stability, plus snippets and guidance for concert tuning voicing (piano permitting!). Don will not just talk about the work - he will be demonstrating the actual work for us, filing hammers, regulating and voicing one section of the piano, allowing us to experience the results and see how he got there.


Instructor Bio:

Don began working with pianos in 1979 as an apprentice in a rebuilding shop then an independent piano technician in the San Diego area. After coming to work for Kawai Pianos in 1995 as the manager of technical support, he now serves as the Director of Field Services for Kawai America. Don and his wife Patty are the publishers of the Southern California Combined PTG newsletter. In 2010 he was certified in Japan as a Kawai "Master Piano Artisan" (or MPA), the highest level of technician for the Kawai company. In 2013 Mr. Mannino was inducted into the PTG Hall of Fame.

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©2018 • Piano Technicians Guild

Rebuilders Grabbag, Chapter 2

Intermediate/Advanced

Wednesday 8:00 a.m. - Noon

Room: Commonwealth 4



Rebuilders Grabbag, Chapter 2

David Hughes davidghughesrpt@comcast.net

Attendees of this class in St. Louis last year suggested it should be stretched to a two-period class to cover all the promoted material. Their wish is Dave's command! This new 180-minute potpourri will cover a myriad of topics for rebuilders of all experience levels including plate refinishing, plate fasteners, bridge cap layout, damper action installation, hammer weight, keyboard touch weight and more.


Instructor Bio:

Dave Hughes became interested in piano technology in 1979 at Berklee College of Music, and has been an RPT member of PTG since 1981. In addition to restoring pianos he owns and operates Vintage Case Parts. When not playing with pianos all day, Dave enjoys playing bass guitar in two bands, and he is an avid model railroader. He regularly petitions for 30-hour days and 9-day weeks, to no avail.

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©2018 • Piano Technicians Guild

Grand Balancing Act

Intermediate/Advanced

Thursday 8:00 a.m. - Noon

Room: Heritage E



Grand Balancing Act

Bruce Stevens & David Vanderlip bruce.stevens@verizon.net, dvanderlip@me.com

How many technicians approach the weigh-off of a grand action with fear and trepidation because there is not a clear definition of proper down-weight vs. up-weight? Join Bruce and David as they demystify this subject with an innovative, quick and easy method using Balance Weight protocols that greatly speeds up the weight-off procedure and provides consistent results. Other considerations of fine grand action work such as geometry, action ratio, inertia, parts selection and hammer preparation will also be covered. With time permitting, you will have a hands-on opportunity to experience this innovative method, going beyond just facts and figures. If you have been apprehensive about any of this work, you should gain confidence after attending this two-period class.


Instructor Bio:

Bruce Stevens connection to the piano began when, at 7 years of age, he began piano lessons. These classically focused lessons continued through his senior year at Norte Vista High School in Riverside, California. In 1978, following his completion of study in electronics and earning an A.A. degree at Riverside City College, Bruce's curiosity about the piano tuning business caused him to seek an apprenticeship with Ben Hershberger, R.P.T at Morey's Music Store, Long Beach, Ca. During the five years Bruce was at Morey's, he experienced piano tuning, repairs, rebuilding, piano moving, piano rentals and retail sales. In 1980, he joined the Piano Technicians Guild and obtained RPT status one year later. In 1983 he began what would be 16 years of employment with the Los Angeles School District where he did extensive tuning, repair and restoration. In 1998 he made a decision to leave the LAUSD employment and manage his own piano service and restoration business. Almost since the beginning of his career, Bruce has been a familiar face in the Piano Technicians Guild as he regularly attended chapter meetings, seminars, state and national conventions. He has been on the board of the South Bay Chapter several times, on PTG national committees, served multiple terms as President of the California State Conference and the Western and Pacific Regional Conference and functioned as Conference Director for both Conferences and Institute Director for WESTPAC. He is currently functioning on the PTG Institute Committee as Audio Visual Director. He is the recipient of the PTG Member of Note award, the California State Conference Sid Stone Service award and the Pacific Northwest Conference James H. Burton Award. In 2015 he was inducted into the PTG Hall of Fame.

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©2018 • Piano Technicians Guild

A Master's Approach to Performance Preparation

Intermediate/Advanced

Thursday 8:00 a.m. - Noon

Room: Commonwealth 1



A Master's Approach to Performance Preparation

Ace Ugai & David Durben ddurben@yamaha.com

The class is listed under the category Voicing, but involves much more than shaping and needling hammers. A master of the craft must include consideration of the room acoustics, tuning and action regulation specifically tailored for those conditions, and finally manipulation of the hammers for best effect. In this class we will identify the sounds and effects to look for, and demonstrate how to listen, evaluate and manipulate all of those facets.


Instructor Bio:

Ace graduated from the Yamaha Piano Technical academy in Japan in 1990. He went directly to work for Yamaha Piano Service in Japan. In 2005 he was promoted to the Concert Piano Factory and given charge of voicing and Artist Service in that facility. In 2007 he was relocated to Yamaha Europe Belgium, and in 2010 moved to Yamaha Europe Germany. He came to Yamaha Corporation of America in 2014 to supervise piano service in the US, and has been very active in providing service and support, especially for the CFX concert grand piano. Ace has also been heading up training for technicians in the US. David Durben has more than 40 years of experience in the field of acoustic and hybrid pianos. He holds a certificate from the Yamaha Technical Academy in Japan and joined the Piano Technician's Guild in 1979. He has served as a chapter officer and also on the National Board of Directors for seven years, stepping down from the office of President after two terms in 2001. David joined Yamaha in 1999 as a full-time Yamaha technical specialist. His duties include service assistance for Yamaha and Boesendorfer pianos, head instructor for the Performance Piano Service Seminar, as well as a prep technician for Yamaha Premium and Boesendorfer pianos in the Concert and Artist suite at the Yamaha corporate headquarters in Buena Park.

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©2018 • Piano Technicians Guild

Taking the Upright Seriously

Intermediate/Advanced

Friday 8:00 a.m. - Noon

Room: Commonwealth 2



Taking the Upright Seriously

Fred Sturm fssturm@unm.edu

Are you providing comprehensive upright service? An upright can be made into a relatively refined musical instrument by using focused and organized techniques. Fred will use procedures learned at the Sauter Piano factory in Germany and refined during over 30 years of university work to show you how.


Instructor Bio:

Fred Sturm has been an RPT for 35 years, a university technician for 30. He has trained with Steinway, Shigeru Kawai, and Sauter, and has taught at annual institutes regularly for over 10 years. In his spare time, he is a serious pianist and scholar of piano history.

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©2018 • Piano Technicians Guild

A Special Piano Deserves Special Preparation

Everyone

Friday 8:00 a.m. - Noon

Room: Commonwealth 4



A Special Piano Deserves Special Preparation

David Durben ddurben@yamaha.com

In this class, we will show the manufacturer's own procedures for the best refinement and most true-to-form preparation of the Bösendorfer piano. Whether making the piano ready for selection, public performance, or a child's education, we want you to have the manufacturer's recommended specifications and methods in hand, for the best possible results, to say nothing of the efficient use of your time.


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©2018 • Piano Technicians Guild

Building a Vertical Piano in a Small Shop

Everyone

Saturday 8:00 a.m. - Noon

Room: Heritage E



Building a Vertical Piano in a Small Shop

Wally Brooks & Joyce Meekins wwbrooks@sbcglobal.net, joycemeekins@gmail.com

Learn about constructing a traditional vertical piano including the back, pinblock, bridges, action and making of keys. We will use slides, models and the actual piano made for a 1974 convention class by Steve Jellen, Frank Stopa and Wally Brooks. Great class for all along with a little PTG history.


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©2018 • Piano Technicians Guild

Soundboards We Love to Hate

Intermediate/Advanced

Saturday 8:00 a.m. - Noon

Room: Hickory A & B



Soundboards We Love to Hate

Del Fandrich ddfandrich@gmail.com

The description of "traditional" soundboards is becoming blurred. Increasingly pianos are using “laminated” soundboards. Some are even using “composite” soundboards. What does all this mean? In this class, we will examine how historical soundboards work and then look at how alternative technologies are now being used to improve future pianos.


Instructor Bio:

In a career spanning more than five decades, Fandrich has worked as a tuner, technician, rebuilder, researcher, designer, builder, and, now, as a design and manufacturing consultant. He has published numerous Journal articles, presented numerous PTG conference and convention classes and seminars. He has presented seminars in Australia, Europe, and Asia.

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©2018 • Piano Technicians Guild