See PTG Organizational Policies
Ask An Expert Policy
(a) The technician will emphasize solutions rather than problems.
(b) The technician will advocate their personal methods without denigrating contrasting opinions.
(c) The technician will provide factual information in a thought-stimulating manner.
(d) No energy will be wasted lamenting over obstacles.
(e) The technician will turn every obstacle into an opportunity for superior service and will not spend a minute of time complaining about things over which we have no control.
(f) The technician will also present positive methods of dealing with customers who are unhappy with their pianos. [10-013]
Allan Gilreath, RPT
Don Rose, RPT
Kent Swafford, RPT
Barb Cassaday, Home Office
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